Questions and Answers for VIGO Monteray 30 in. L x 30 in. W x 73 in. H Frameless Pivot Square Shower Enclosure in Chrome with 3/8 in. Clear Glass

A:  Hi Shannon, Thank you for reaching out to us with your inquiry. While we strive to provide accurate information, we recommend that you obtain further details directly from the manufacturer of the Anzzi Titan Series 36x36 double threshold base. More information is needed, such as the threshold depth and whether the base can support the weight of the shower enclosure. Once you have this information, please email us your inquiry at daphneg@vigoindustries.com. We will then be in a better position to assess the compatibility of our shower enclosure with the base. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Regards, VIGO Product Support

A:  Hi Kaushik, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the missing screw for your door. To address this issue promptly, could you please send us an email with the following details: Brief Description: Provide a brief description of the missing screw issue/part number (please refer to the parts list on the specification sheet) Contact Information: Include your full name and a contact number. Shipping Address: Provide the complete shipping address where we can send the replacement screw. You can send the email to daphneg@vigoindustries.com. Once we have this information, we'll promptly process sending you the replacement screw. Thank you for your understanding, and we appreciate your patience. Regards, VIGO Product Support

A:  Hi Ramon, Thank you for reaching out. Unfortunately, our VIGO Monteray shower enclosure with frosted glass has been discontinued and is no longer available. If you have any further questions or need additional assistance, please feel free to reach out to our support team at 1-866-591-7792, option 2, or via email at sf@vigoindustries.com. Our team is available Monday to Friday, from 8 am to 5:30 pm EST. Regards, VIGO Product Support

A:  Hi Bill, Yes, installation of the base will require mortar. Please see the link below to the shower base guidelines. https://www.vigoindustries.com/media/pdf/shower%20base%20guidelines.pdf Regards, VIGO Product Support

A:  Hi Indianapolis, When the shower enclosure and base are fully installed, the top of the support assembly is 79 1/4" high. The structural arm should be level so this height should be used as a guide to where the studs should be. Please let us know if you have any other questions or concerns by calling 1-866-591-7792 option 2 or send an email to sf@vigoindustries.com. We are open from Monday-Friday, 8am - 5:30pm EST. Regards, VIGO Product Support

A:  Hi Indianapolis, We're sorry but the shower enclosure and base set does not include the shower drain. However, you should be able to find a compatible drain that will fit the shower base drain hole diameter of 3 1/2". Please let us know if you have any other questions or concerns by calling 1-866-591-7792 option 2 or send an email to sf@vigoindustries.com. We are open from Monday-Friday, 8am - 5:30pm EST. Regards, VIGO Product Support

A:  Hi Scot, The drain hole of the shower base is located 12" x 12" from the right corner. Please see the link below to the shower base guidelines and specifications where you will see the dimensions on page 8, MODEL VG06019XXX3240* https://www.vigoindustries.com/media/pdf/shower%20bases-guidelines.pdf We do not make custom shower bases, but the enclosure can be purchased without the shower base since it can be installed directly on a finished floor. Please see the link below for just the shower enclosure which is available for purchase through Home Depot. https://www.vigoindustries.com/monteray-frameless-375-in-shower-enclosure-vg6011-2449 Regards, VIGO Product Support

A:  Hi Patb, We are very sorry but we are not sure what you are asking about and ask that you reach out to us directly so we can better understand and answer your question. Please call 1-866-591-7792 option 2 or send an email to sf@vigoindustries.com. We are open from Monday-Friday, 8am - 5:30pm EST. Regards, Vigo Product Support