Q:How do you get parts for this ? It has been installed for about a month and already drips from the handle when water is on.
by|Feb 28, 2024
1 Answer
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A: Dear Customer,
Thank you for reaching out to us regarding the dripping issue with your faucet. We apologize for the inconvenience this has caused.
To address this concern and obtain replacement parts, please feel free to contact our support team. You can reach us by calling 1-866-591-7792, option 2, or by sending an email to sf@vigoindustries.com. Our dedicated support team is available Monday to Friday, from 8 am to 5:30 pm EST, and they will be more than happy to assist you with technical assistance and replacement parts.
We appreciate your patience and cooperation as we work to resolve this issue promptly.
Regards,
VIGO Product Support
by|Feb 28, 2024
Q:What valve do I need to purchase for this faucet?
by|Oct 15, 2022
1 Answer
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A: Hi Kent!
Our Olus single handle wall mount bathroom faucet can be connected directly to the hot and cold water piping but we would recommend to install shut off valves for emergency purposes. Please let us know if you have any other questions or concerns by calling 1-866-591-7792 option 2 or send an email to sf@vigoindustries.com.
Warm Regards,
Jess, Vigo Product Support
by|Oct 17, 2022
Q:Does this faucet meet anti-scald standards?
by|Sep 21, 2022
1 Answer
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A: Good afternoon, Kiarash,
Thank you for your inquiry on the Vigo Olus Bathroom Faucet. There are no anti-scald standards for a bathroom faucet, the temperature is according to what your water heater is set to.
Best regards,
Vigo Product Support
by|Sep 23, 2022
Q:Do I need to purchase a separate valve for this unit?
by|Aug 12, 2022
1 Answer
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A: Hi Cynthia! It is recommended that on and off valves be installed to the water lines of any bathroom faucet and we would advise to do so with our faucet as well. Please consult with a plumber to get a better idea of how and where it would be set up. - Jess, Vigo Product Support
by|Aug 16, 2022
Q:what are the minimum and maximum distances of the valve to finished wall for the spout to clear properly leaving room for cover plate?
by|Jul 3, 2022
1 Answer
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A: Thank you for your inquiry spout. For the proper installation of the VIGO Olus VG05001 wall mount faucet, the distance between the rear of the valve housing to the finished wall is about 1 3/4". This is to take into account 1/4" backerboard and 1/4" tile.
by|Jul 5, 2022
Q:Is the brushed gold a bright gold or a dull gold?
by|Jun 10, 2022
1 Answer
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A: Brushed gold. Really nice
by|Jun 11, 2022
Q:One question asked if the handle can be on the left side of the sprout, one person remark that it may be upside down? No? Will it be complicated to do?
by|Jun 2, 2022
1 Answer
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A: Thank you for your inquiry Lilliam. The VIGO Olus wall mount faucet VG05001 is not reversible. The handle would need to be on the right side.