Questions and Answers for Upper Bounce Machrus Upper Bounce 16 ft. Round Trampoline Set with Safety Enclosure System Outdoor Trampoline for Kids and Adults
Q:A storm flipped my trampoline over and now the poles are bent. Is there anywhere I can order replacement poles?
by|May 25, 2023
1 Answer
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A: We have replacement poles available. Please email us at support@machrus.com and we will assist you in getting the proper replacement parts.
by|May 30, 2023
Q:does this come with a ladder??
by|Apr 5, 2021
2 Answers
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A: No ladder in ours.
by|May 4, 2021
A: no
by|Apr 21, 2021
Q:What are the measurements for the boxes that this comes in?
by|Dec 18, 2020
1 Answer
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A: Roughly 65 by 25 inches.
by|Jan 4, 2021
Q:I am in Central Kentucky. Any available in this area? Within 100miles of Lexington Kentucky?
by|Jun 12, 2020
1 Answer
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A: Hi Tess! Thank you for your recent inquiry with The Home Depot.
It appears we do not have an accurate time frame for when the Upper Bounce 15 ft. Trampoline and Enclosure Set Equipped with Easy Assemble Feature will be back in stock. We invite you to enter your email address to be notified once it becomes available again!
We appreciate your business and look forward to serving you in the future.
by|Jun 16, 2020
Q:where it is made?
by|May 21, 2020
1 Answer
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A: It is made in China.
by|May 21, 2020
Q:Can I take off the enclosure
by|Apr 28, 2020
3 Answers
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A: Yes! You can take it off.
by|Apr 30, 2020
A: Yes. The poles are spring loaded and the net has plastic hooks at the bottom that hook to springs.
by|Apr 30, 2020
A: Yes, we took ours off after 2 years.
by|May 3, 2020
Q:Any idea when this trampoline will be restocked?
by|Apr 22, 2020
1 Answer
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A: Thank you for your recent inquiry with The Home Depot.
15 ft. Trampoline and Enclosure Set Equipped with Easy Assemble Feature (Internet #205516338 Model #UBSF01-15). We can however notify you once one becomes available is you will put your email in the ‘Notify Me” box.
We appreciate your business and look forward to serving you in the future.
by|Apr 28, 2020
Q:Does this come with two boxes or one?
by|Aug 23, 2019
1 Answer
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A: This trampoline is sent in two boxes; box 1 is 116 lbs. and box 2 is 100 lbs.