Q:This tub says it comes with a heater included, yet I do not see a heater installed. Where is the heater mounted?
by|Oct 21, 2022
1 Answer
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A: Hello,
Thank you for reaching out to us. Regarding the heater included on Tub. The maintenance heater is located on the water pump. This is the red tub connected to the water pump. If you have any other questions or concerns, please feel free to contact us directly. Our phone number is 305-614-4070. We are open 8:30am – 6:00pm EST Monday thru Friday. Thank you, Universal Tubs.
by|Oct 25, 2022
Q:Does this tub come with a template so we can build a frame to support the tub?
by|Dec 6, 2021
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A: Hello Amy! Thank you for your Inquiry regarding our Beryl 5 ft. Acrylic Corner Drop-in Whirlpool Bathtub in White. As the manufacturer we do not recommend doing any work prior to receiving the product, we have spec sheets available online. For any other questions or concerns, please reach out to our Customer Support team. Our phone number is 305-330-1146. We are open 8:30am – 6:00pm EST Monday thru Friday.
by|Dec 9, 2021
Q:Is the pump on the right side when your inside the tub facing the faucet or outside the tub facing the faucet?
by|Feb 7, 2020
1 Answer
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A: Hello and thank you for your question. Please contact our company directly for further information regarding your inquiry. 877-360-4454 or info@universaltubs.com
by|Feb 26, 2021
Q:on the picture it shows the tub installed against the walls , how do you prevent the water from leaking down between the wall and the tub since there is not mounting edge for the tile to go over?
just silicone?
by|Mar 9, 2017
1 Answer
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A: Hello JDP,
Your contractor can install a tile flange along the edges to prevent the water from leaking between the wall and tub. For any other questions or concerns, please reach out to our Customer Care team. Our phone number is 866-588-8008. We are opened 830a - 6p est Monday thru Friday or email arcs@swcorp.com.
We appreciate your business and look forward to hearing from you soon.
Thank You, The Universal Tub Team