Questions and Answers for Samsung 19.72 cu. ft. French Door Refrigerator in Stainless Steel

A:  To be truly helpful, this answer would also provide insight on the two questions it creates - namely what is the replacement part number of the filter to be replaced and where is it located so you can begin to understand how to change it.

A:  Yes, there is a water filter that needs to be changed.

A:  I'm sorry to hear you're having an issue with your RF20HFENBSR. Please call 800-HOME DEPOT or 800-SAMSUNG to speak with an agent who will be happy to assist you in determining whether service will be necessary. Thank you, Ms. Samsung

A:  Our water line is hanging I'm not sure if it should be connected but I turned down the supply line for the water and it helped I need to turn the faucet down more . I think when the water is let in that it slightly splashes into the tray causing a large ice chunk. Our fridge has so many problems I wish I would have searched samsung on the internet bc I would have never bought one . Good luck

A:  Thank you for the question. Samsung is committed to producing high quality products. When issues do arise it's important that they be assessed on a case by case basis since not all issues have the same cause or solution. As unlikely as it is, if you do experience issues of any sort I would suggest referring first to the Troubleshooting section of the user manual or Samsung's website to ensure the cause is not related to the installation of the refrigerator or something that is within your ability to adjust, such as leveling. If necessary, you can call Home Depot or Samsung's Customer Support Team for assistance determining whether service is necessary and what your options are in terms of the warranty. We appreciate you choosing Samsung and hope this helps to alleviate your concern. - Ms. Samsung

A:  The RF217ACRS is 68-5/8" tall without the hinges and doors, and 69-3/4" tall with them. Thanks for your interest, Ms. Samsung

A:  Hi Tink. Thank you for reaching out regarding your Samsung 19.72 cu. ft. French Door Refrigerator in Stainless Steel, Silver on the height of the refrigerator. Regarding your concern, the height of the refrigerator would be 69 3/4 ". Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144574069 ^Camille

A:  It is in the specifications section of the website. Yo have to be careful to coun the height with the hinge at the top because it is about an extra 1/2 inch, so though it fit my existing cabinete my top cabinet door gets stuck when I open it

A:  70 inches tall.

A:  70" But you will be sorry if you buy this Samsung Junk. See review

A:  Nope

A:  The stainless steel finish on the RF217ACRS is not smudgeproof. For a fingerprint-resistant version, you may want to consider the RF217ACPN which has Samsung's Stainless Platinum stainless-look finish. Thanks for your interest, Ms. Samsung

A:  the stainless steel door can be easily wipe with rubbing alcohol

A:  the stainless on this unit is very poor quality. It rusted on me in three months.

A:  No. And you will be sorry if you buy this Samsung Junk. See review

A:  No

A:  Thanks for your interest. The RF217ACRS is not a counter depth model; it has a case depth of 26-1/4". The RF197ACRS, however, is counter depth, with a case depth of 24-3/8". - Ms. Samsung