Questions and Answers for SAFAVIEH Florida Shag Beige/Cream 7 ft. x 7 ft. Square Floral Area Rug

A:  Hi. The fibers on this rug is looped. Thank you for your inquiry.

A:  Hello. Yes, of course you can! We recommend vacuuming with a brushless vacuum with beater bars and to go in the direction of the pile for best results. Thank you for your inquiry.

A:  Definitely beige

A:  Truly beige looks exactly like the picture on the website.

A:  Hello. This rug is true beige/cream. Thank you for your inquiry.

A:  Hi MJ. Please refer to Home Depot's return policy for all returns and exchange information: https://www.homedepot.com/c/Return_Policy. Thank you for your inquiry.

A:  Hello. The smoke color is more brown than it is beige. Thank you for your inquiry.

A:  Hi June, Thank you for bringing this to our attention. We will be updating the photo for the 8X10 area rug. Thanks for choosing The Home Depot.

A:  Thank you for your answer. I wonder if it's possible to share which product the incorrect photo is? I would like to consider that for purchase, but I'm not sure which rug it is. Thanks very much.

A:  Hello. We recommend consulting professional carpet cleaners for all inquiries when cleaning your carpet. However, we can provide maintenance and spot clean tips from our guides. Please refer to the following URL link for the guide: http://safavieh.com/rug-care-and-cleaning

A:  Yes, this rug will lay flat.

A:  Had some ridges but has flattened completely.

A:  Thank you for your question. Creases of rugs can happen. There are few suggestions you may want to consider to reduce this: • Back rolling/ Reverse rolling the rug (leave it back rolled for 48-72 hours)- place heavy furniture on rug while back rolled/ reverse rolled to keep it from unraveling • Use indoor rug/carpet tape-tape down corners of the rug to secure and flatten the ends of your rug. • Use a rug pad to prevent slipping and sliding • Use a rug gripper for hardwood flooring • Vacuum the rug where the creases are located • Simply allow ample time for your rug or runner to settle *These creases/waves/bumps will normally flatten-out on their own so in most cases you can simply allow ample time for your rug or runner to settle. If you’ve tried all of these suggestions, and this did not remove the creases or flatten the ends, I would strongly advise you to can get in touch with the vendor you purchased from for a return. Please be aware that vendors have their own return policy’s, please reach out to your vendor and see if you are able to return/exchange/replace/ this rug. Please remember these creases are not permanent!