Questions and Answers for SAFAVIEH Courtyard Red/Bone Door Mat 3 ft. x 5 ft. Geometric Indoor/Outdoor Patio Area Rug

A:  A rug pad is recommended.

A:  Hello. The green in this rug is along the spectrum closer to lime green. Under certain resolution and natural lighting, the rug may appear to be a different color. Thanks for choosing The Home Depot.

A:  Hello. Please refer to Home Depot's return policy on returning your online purchase. You may find it on the link below: http://www.homedepot.com/c/Return_Policy

A:  Hi Maga, Thank you for reaching out. This rug is machine made with polypropylene. The fibers are tightly pulled together that will give a long lasting durability. All machine made polypropylene rugs may not feel soft on the feet. Thank you for choosing The Home Depot.

A:  Hi Kassie, Use a clothes steamer or place it in your dryer for a few minutes. Mike

A:  Lol, Mike. I hope she has a big dryer for her 9' x 12' rug.

A:  Thank you for your question. Creases of rugs can happen. There are few suggestions you may want to consider to reduce this: • Back rolling/ Reverse rolling the rug (leave it back rolled for 48-72 hours)- place heavy furniture on rug while back rolled/ reverse rolled to keep it from unraveling • Use indoor rug/carpet tape-tape down corners of the rug to secure and flatten the ends of your rug. • Use a rug pad to prevent slipping and sliding • Use a rug gripper for hardwood flooring • Vacuum the rug where the creases are located • Simply allow ample time for your rug or runner to settle *These creases/waves/bumps will normally flatten-out on their own so in most cases you can simply allow ample time for your rug or runner to settle. If you’ve tried all of these suggestions, and this did not remove the creases or flatten the ends, I would strongly advise you to can get in touch with the vendor you purchased from for a return. Please be aware that vendors have their own return policy’s, please reach out to your vendor and see if you are able to return/exchange/replace/ this rug. Please remember these creases are not permanent!

A:  No, the rug cannot be custom ordered sizes.

A:  Thank you for your question. We do not offer custom size rugs.

A:  Thank you for your recent inquiry with The Home Depot. We are unable to ship internationally at this time. We are able to ship to the 48 contiguous states and a limited selection of products can be shipped to Alaska and Hawaii. For any other questions, please call us at HomeDepot.com Customer Service 800-430-3376.