Questions and Answers for Rubbermaid Commercial Products Defenders 24 Gal. White Step-On Medical Trash Can

A:  Thank you for your recent inquiry with the Home Depot. It appears you may be missing the retainer bands that discreetly hold liner bags in place and out of sight. You can contact Rubbermaid directly at 800-347-9800 to request replacements. If you need further assistance, please contact our Customer Service team at 1-800-430-3376. Thank you for shopping the Home Depot.

A:  There are medal arms that come up from the back and one that you pull up from the front. Lift those slightly, put the liner down in the can and wrap a little of the edge of the liner around each arm and lower the arms back in place. They hold the liner in place and do not show on the outside.