Q:Does any yes, hot water heater that you saw have the opening at the top rather than the bottom in case you get water in your basement because it happened to me and the water rose and put the pilot light out and the water tank was
by|Jan 27, 2024
2 Answers
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A: "Flooded Water Heater in Basement" = 3/15 = Absolutely zero water heaters are "100% water-proof" regardless of whether or not the opening would be relocated to top = It is still junk / scrap.
by|Mar 15, 2024
A: Hi Patricia and thank you for your question. Getting water into the unit will still cause irreparable damages.
by|Jan 29, 2024
Q:Where is the 110V cord for the electronic ignition system located? And how long is it? Thank you.
by|Jan 21, 2024
1 Answer
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A: Hi Keith and thank you for your question. The unit does not use a power cord for the ignition system. The cord is on top where the damper is. Please call 866-279-4566 for better clarification.
by|Jan 22, 2024
Q:I have Rheem performance platinum gas water heater 40 gallon, i have no hot water, I AM GETTING 3 FLASHES AND 3 SECOBD WAIT THAT MEANS. END SWITCH FAILED. OPEN. WHAT IS THAT IF I MAY ASK??????
by|Jul 16, 2023
1 Answer
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A: Hi Rheemperformancegaswaterh and thank you for your question. For technical issues, please call the number on your unit or in your user manual.
by|Jul 17, 2023
Q:Does unit need venting and an electrical source
by|Feb 24, 2023
1 Answer
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A: Hi LooknatWHs and thank you for your question. Yes it does need both venting and electric.
by|Dec 12, 2023
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Q:Do you also.sell the lp conversion kit
by|Feb 3, 2023
1 Answer
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A: Hi Jack and thank you for your question. No attempt should ever be made to convert the water heater from natural gas to LP gas.
by|Feb 6, 2023
Q:Hi, Can this connecter to a draft inducer switch? If no daft on chimney should not start.
If not is any other Rheem product to work with draft protection switch?
by|Nov 22, 2022
1 Answer
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A: Hi Raggou and thank you for your question. I'm not sure what you are asking. Please call 800-432-8373
by|Nov 22, 2022
Q:40gl perform plat replaced under warranty does warranty start again on new replacement water heater
by|Feb 11, 2022
2 Answers
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A: the Warranty is just from the original date of purchase not the warranty replacement day
by|Feb 14, 2022
A: Hi Steven and thank you for your question. There is not enough information. Please call the number on your unit or in your user manual.
by|Feb 11, 2022
Q:How accurate is the delivery date that you advertise on your web site? Also when you find out that you have inaccurate information on your web site do you change it?
by|Nov 1, 2021
2 Answers
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A: product was delivered one week early
delivery required 2 people yet solo driver was sent
delivery completed on second try on scheduled date
by|Nov 9, 2021
A: Hi and thank you for your question. for delivery information, please contact the local store.