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Questions and Answers for Rheem Performance Platinum 50 Gal. Short 12 Year 40,000 BTU Natural Gas Powered Damper Water Heater

Internet #204321571

Model #XG50S12DM40U0

Store SKU #1000034938

  • Power Damper keeps more heat inside the tank, raising efficiency
  • 50-Gallon tank provides hot water for households with 3-5 people
  • Restricted in CA and UT – see disclaimer below

Questions & Answers

145Questions
caret
Q:Does any yes, hot water heater that you saw have the opening at the top rather than the bottom in case you get water in your basement because it happened to me and the water rose and put the pilot light out and the water tank was
by|Jan 27, 2024
2 Answers
Answer This Question

A:  "Flooded Water Heater in Basement" = 3/15 = Absolutely zero water heaters are "100% water-proof" regardless of whether or not the opening would be relocated to top = It is still junk / scrap.

by|Mar 15, 2024

A:  Hi Patricia and thank you for your question. Getting water into the unit will still cause irreparable damages.

by|Jan 29, 2024
    caret
    Q:Where is the 110V cord for the electronic ignition system located? And how long is it? Thank you.
    by|Jan 21, 2024
    1 Answer
    Answer This Question

    A:  Hi Keith and thank you for your question. The unit does not use a power cord for the ignition system. The cord is on top where the damper is. Please call 866-279-4566 for better clarification.

    by|Jan 22, 2024
      caret
      Q:I have Rheem performance platinum gas water heater 40 gallon, i have no hot water, I AM GETTING 3 FLASHES AND 3 SECOBD WAIT THAT MEANS. END SWITCH FAILED. OPEN. WHAT IS THAT IF I MAY ASK??????
      by|Jul 16, 2023
      1 Answer
      Answer This Question

      A:  Hi Rheemperformancegaswaterh and thank you for your question. For technical issues, please call the number on your unit or in your user manual.

      by|Jul 17, 2023
        caret
        Q:Does unit need venting and an electrical source
        by|Feb 24, 2023
        1 Answer
        Answer This Question

        A:  Hi LooknatWHs and thank you for your question. Yes it does need both venting and electric.

        by|Dec 12, 2023
          1 found this answer helpful
          caret
          Q:Do you also.sell the lp conversion kit
          by|Feb 3, 2023
          1 Answer
          Answer This Question

          A:  Hi Jack and thank you for your question. No attempt should ever be made to convert the water heater from natural gas to LP gas.

          by|Feb 6, 2023
            caret
            Q:Hi, Can this connecter to a draft inducer switch? If no daft on chimney should not start. If not is any other Rheem product to work with draft protection switch?
            by|Nov 22, 2022
            1 Answer
            Answer This Question

            A:  Hi Raggou and thank you for your question. I'm not sure what you are asking. Please call 800-432-8373

            by|Nov 22, 2022
              caret
              Q:40gl perform plat replaced under warranty does warranty start again on new replacement water heater
              by|Feb 11, 2022
              2 Answers
              Answer This Question

              A:  the Warranty is just from the original date of purchase not the warranty replacement day

              by|Feb 14, 2022

                A:  Hi Steven and thank you for your question. There is not enough information. Please call the number on your unit or in your user manual.

                by|Feb 11, 2022
                  caret
                  Q:How accurate is the delivery date that you advertise on your web site? Also when you find out that you have inaccurate information on your web site do you change it?
                  by|Nov 1, 2021
                  2 Answers
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                  A:  product was delivered one week early delivery required 2 people yet solo driver was sent delivery completed on second try on scheduled date

                  by|Nov 9, 2021

                  A:  Hi and thank you for your question. for delivery information, please contact the local store.

                  by|Nov 1, 2021

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