Q:We Have Our Own Steel Insert Can We Use It Instead Of The One That Is In The Kit
by|Dec 13, 2018
1 Answer
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A: Yes, it is possible to just provide the fireplace and no insert. Contact Natural Concrete Products at 888-379-2210 and they can assist you in your order.
by|Dec 14, 2018
Q:Are there different stone options? What does the back look like?
by|May 2, 2018
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A: Hi Eric,
Yes, there are different stone options as well as colors and you can see the links to our website for each below:
Colors in the Random (also Panama series) - http://www.naturalconcreteproducts.com/products/fire-pit-kits/panama-collection/#product-item-3f3ff-d75c.
Different face style Fossill (also Pantheon series) - http://www.naturalconcreteproducts.com/products/fire-pit-kits/pantheon-collection/#product-item-3d19d-803d.
The back of the Grand Fireplace is tiered just like the front but without any openings so just a solid surface. If you would like more info please contact us at 888-379-2210. Thank you!
by|May 5, 2023
Q:Is brick included in the total kit? Is there firebrick on inside of firebox?
by|Nov 10, 2016
1 Answer
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A: The bricks are included and the inside has a steel insert.
by|May 4, 2023
Q:Can you order extra block to make the chimney higher?
by|Oct 8, 2016
2 Answers
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A: You can contact the manufacturer and discuss options here, 888-379-2210. The main issue is the steel insert is built to a specific height but could possibly be customized depending on your needs. Thank you!
by|May 4, 2023
A: Hi ABC323, and thank you for your recent inquiry with The Home Depot. For your convenience we provide online the specifications per our manufacturer for the product for you to review to see if the product will suit your needs. However, The Home Depot cannot advise any customer of how to use the product purchased or will be purchased. It is to the customer’s discretion of how to use the product purchased. Please be sure to read the instruction manuals that come with your products and/or contact the manufacturer for more assistance. We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot.
by|Oct 9, 2016
Q:What is the width and height of the opening?
by|Apr 13, 2016
1 Answer
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A: The Grand Fireplace fire box dimensions are;
45" wide
30" high
34" deep
Please call us at 888.379.2210 with any additional questions.
by|May 3, 2023
1 found this answer helpful
Q:Weight of Fireplace
by|May 4, 2015
2 Answers
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A: TOO heavy, this item weighs 6000 pounds.
by|May 3, 2023
1 found this answer helpful
A: Hi Reen, sorry, but the instructions do not list the weight. I do know that this ships in 3 pallets to you.
This fireplace is only designed to be built on a concrete slab or compacted gravel. Check out the instruction page in the link below
http://www.homedepot.com/catalog/pdfImages/e9/e9786b9c-18e4-4956-9558-33c49cc68578.pdf