Questions and Answers for Prime-Line 9-1/2 in. Single-Arm Left-Hand Casement Operator

A:  Thank you for your inquiry regarding this item from Prime-Line Products. Prime-Line has the handing of the operator determined by the side hinge is on, when viewed from the outside. Truth has it stated as inside looking out. Sorry about the confusion. An easy way to know is look at your original operator when the arm is closed. Which direction is it pointing? This item points to the right and is right handed.

A:  Go to the pro desk most of them are very helpful.

A:  You can contact the HomeDepot.com Customer Service line at (800) 430-3376 regarding your question. For faster service, be sure to take advantage of the LIVE CHAT option located in the middle right-hand side of your screen, where you can quickly connect to a representative for assistance. Otherwise, you can contact the manufacturer directly with your questions regarding this item, or any other product manufactured by Prime-Line Products by calling their toll free number at (877) 649-9740, or by contacting them by email at info@primeline.net.

A:  I had to buy it from Home Depot online, as the stores no longer carry it.

A:  Thank you for your recent inquiry regarding this item from Prime-Line Products. We apologize for any inconvenience this may have caused you. Please check back frequently as we are working ardently to restock this item. Note: Homedepot.com also provides you with the option of notifying you when it becomes available, all you have to provide to them is your email address. See above for more information. For faster service, be sure to take advantage of the CHAT option located in the lower right-hand corner of your screen, where you can quickly connect to a representative for assistance. Otherwise, you can contact the manufacturer directly with your questions regarding this item, or any other product manufactured by Prime-Line Products by calling their toll free number at (877) 649-9740, or by contacting them by email at info@primeline.net

A:  Thank you for your recent inquiry regarding this item from Prime-Line Products. You would have to compare some of your operator's existing dimensions to those of this operator to determine if it is a match or not. One of the components to measure and compare is the size of the nylon wheel mounted at the tip of the operator arm (see photos attached below). This wheel should must fit secure in the operator track attached to the sash, but it must also be able to move freely. Also compare the length of the arm in comparison to the line drawing, measuring from the center of the operator to the center of the nylon wheel. This arm has a length of 9-1/2 inches from center of housing to center of nylon wheel. For additional questions regarding this item, or any other product manufactured by Prime-Line Products, please call their toll free number at (877) 649-9740, or contact them by email at info[at symbol]primeline.net

A:  Thank you for your recent inquiry regarding this item from Prime-Line Products. Probably one of the main areas you'll want to inspect is the size of the wheel mounted at the tip of the operator arm... (see photos attached below). This wheel should must fit secure in the track attached to the sash, but it must also be able to move freely. Also compare the length of the arm in comparison to the For additional questions regarding this item, or any other product manufactured by Prime-Line Products, please call their toll free number at (877) 649-9740, or contact them by email at info@primeline.net