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Questions and Answers for Prime-Line 1 in. Flat Nylon Wheel Bi-Fold Door Roller

Internet #202636755

Model #N 6848

Store SKU #486650

  • Stamped steel construction for durability
  • 1 in. rounded tandem rollers
  • Compatible with Johnson brand wardrobe doors

Questions & Answers

5Questions
caret
Q:how to disengage the track roller from the top door plate? The door-top plate that was installed 20 years ago can be reattached? I see that this item is slightly different from mine, but both have the nylon level on the side and I hope you can provide some insight. Thanks.
by|Feb 10, 2021
1 Answer
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A:  Thank you for your inquiry regarding this item from Prime-Line Products. The white plastic arm at the base of the assembly has to be slightly lifted and turned counter clockwise. This will allow the threaded bolt and roller assembly to come loose of the bottom mounting plate. Once this is done for all assemblies the door will lower. You can contact the manufacturer directly with your questions regarding this item, or any other product manufactured by Prime-Line Products by calling their toll free number at (877) 649-9740, or by contacting them by email at CustomerService-PLP@primeline.net.

by|Feb 11, 2021
    caret
    Q:The door is not flush to the post when opening. It was a week ago. How do i adjust the tilt?
    by|Aug 5, 2020
    1 Answer
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    A:  Thank you for your inquiry regarding this item from Prime-Line Products. The top roller assembly needs to be removed from the base of roller assembly. Once done, you can correct the height adjustment and then reinstall back onto the base.

    by|Aug 5, 2020
      caret
      Q:What is the weight capacity of these rollers? Will they work for solid core doors?
      by|Feb 6, 2016
      1 Answer
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      A:  Thank you for your inquiry regarding this item from Prime-Line Products. The maximum recommended load for this class of roller is 20.313 lbs. per roller. The N-6848 pocket door roller has 3 rollers which would mean a maximum load for the assembly would be 60 lbs. This number is calculated mathematically and is by no means indicative of the tested load on the assembly which should be used with caution. For additional questions regarding this item, or any other product manufactured by Prime-Line Products, please call their toll free number at (877) 649-9740, or contact them by email at info@primeline.net

      by|May 3, 2023
        caret
        Q:Can this use of curve track R970mm?
        by|Jan 7, 2015
        1 Answer
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        A:  Thank you for your recent inquiry regarding this item from Prime-Line Products. Our goal is to make your shopping experience as easy as possible, but sometimes there are products like this one that requires additional information in regards to the specifics of your existing and/or desired hardware. <br><br>Please feel free to contact Prime-Line Products directly where a Customer Service Representative there can better assist you with your inquiry. For additional questions regarding this item, or any other product manufactured by Prime-Line Products, kindly call their toll free number at (877) 649-9740, or contact them by email at info@primeline.net

        by|May 3, 2023
          caret
          Q:Do theses pocket door rollers work with an 1 1/4" pocket door?
          by|Aug 7, 2013
          1 Answer
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          A:  If the rollers fit into the existing pocket door track I believe they will work. The mounting plate is only 1 inch wide which will mount easily over a 1-1/4 inch thick pocket door.

          by|Feb 20, 2020

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