Questions and Answers for Prime-Line 27 in. Window Block and Tackle Sash Balance

A:  Thank you for your inquiry regarding this item from Prime-Line Products. No, please review item # FA 2640.

A:  Thank you for your inquiry regarding this item from Prime-Line Products. 1. Check the back side of channel for stamped numbers (i.e.; 1410, 28A, 3620, etc.). The first two digits indicate the actual glass height. The balance is 1" LONGER than the part number indicates (i.e.; #1410 is 15" long). The second two digits or letter designation (A, B, C, D) denote the weight series of the balance (i.e.; #1410 or 14A is for light weight sash, 1420 or 14B is medium, 1430 or 14C is medium to heavy and 1440 or 14D is heavy. The balance number, by itself, does not include top or bottom guides. You will have to select the various shape and sizes of your original guide pieces. The guides are held in place by rivets that come with the guide kit. A rivet set tool (H 3740) can be used to install those rivets.

A:  Thank you for your inquiry regarding this item from Prime-Line Products. Prime-Line does not have a sash balance that is 12"L with the model # 1130.

A:  Thank you for your inquiry regarding this item from Prime-Line Products. These sash balances are used as replacement sash balances for a variety of manufacturers. They will support windows from 13 to 19 pounds in weight. Make sure to to purchase the bottom and top guides and it is always best to replaces both sides at the same time. For faster service, be sure to take advantage of the CHAT option located in the lower right-hand corner of your screen, where you can quickly connect to a representative for assistance. Otherwise, you can contact the manufacturer directly with your questions regarding this item, or any other product manufactured by Prime-Line Products by calling their toll free number at (877) 649-9740, or by contacting them by email at info@primeline.net

A:  Thank you for your inquiry regarding this item from Prime-Line Products. A lock shoe is sold separately. You would need to compare the dimensions of what is in the window frame. This type of "U" shaped channel balance does not use a pivot lock shoe. A spiral balance does.

A:  The add says 27" why are you answering that its 26" is the add wrong ??

A:  hank you for your inquiry regarding this item from Prime-Line Products. The measurements you see are for the actual packaging not the product. The balance is 9/16"W x 5/8H x 26"L. You can contact the manufacturer directly with your questions regarding this item, or any other product manufactured by Prime-Line Products by calling their toll free number at (877) 649-9740, or by contacting them by email at info@primeline.net

A:  You have to buy them separately. https://www.homedepot.com/p/Prime-Line-5-8-in-Channel-Balance-Guide-Repair-Kit-H-3719/205925747

A:  Thank you for your inquiry regarding this item from Prime-Line Products. No, the guides, rivets and take out guide do not come with the balance. You would need to identify the correct guides needed. You can then go to a local Home Depot store to Special order the balance and guides, rivets and take out clip to be installed for you by Prime-Line. The associate will need to contact Prime Line Customer Service for you to get pricing and availability to place your Special Order. For faster service, be sure to take advantage of the LIVE CHAT option located in the middle right-hand side of your screen, where you can quickly connect to a representative for assistance. Otherwise, you can contact the manufacturer directly with your questions regarding this item, or any other product manufactured by Prime-Line Products by calling their toll free number at (877) 649-9740, or by contacting them by email at info@primeline.net.

A:  This window channel balance is designed to fit 13 to 19 lbs sash windows.

A:  Thank you for your recent inquiry regarding this item from Prime-Line Products. It is best to weigh the window you have to help in determining the balance needed. You can tell what size of balance you need by the size of your window. The height of your glass is usually the length of the metal channel of the balance itself, not including the plastic head and end caps.The best way to determine what size of balance you need if you do not already have an old part, is to call up the manufacturer, give them the overall size of the complete window, and they can tell you what size you need.