Questions and Answers for Pleasant Hearth 20 in. Electric Fireplace Logs

A:  Hello KHBH, Given that this specific electric fireplace serves for supplementary purposes without emitting heat, it is permissible to position it behind glass, provided that you adhere to the safety instructions detailed in the owner's manual. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group

A:  Hello Keri, the cord for this electric heater is 6 feet long. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group

A:  Hello Andy, once the electricity is removed the unit will power off. It will need to be restarted once electricity is reconnected. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group

A:  Hello Andy, We recommend that our electric fireplaces be plugged directly into a wall outlet all to itself. They cannot be used with a power strip, or an extension cord. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group

A:  Hello Andy, you can cut off power to this unit by unplugging it. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group

A:  Hello Latoya, this electric logset does not produce heat. Its realistic randomly glowing ember bed adds ambiance to any room. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group

A:  Hello John, this electric fireplace does not generate heat. Its primary purpose is to provide a simulated crackling log sound and ambient lighting. For any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group

A:  Hello Keny, thank you for reaching out. No, this appliance does not feature a remote. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group