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Questions and Answers for Pleasant Hearth Carrington Medium Glass Fireplace Doors

Internet #100672182

Model #CT-3221

Store SKU #194341

  • Glass doors reduce cool air and heat loss up the chimney by 90%
  • Bifold-style doors close with easy-catch magnets
  • Rigid mesh fireplace screen panels

Questions & Answers

41Questions
caret
Q:Hi, would I be able to close the doors while the fire is burning? Why, or why not?
by|Nov 20, 2021
1 Answer
Answer This Question

A:  Hi Jason, when a fire is burning the glass doors must remain open until the fire has burned out to embers. This is a preventative measure that should be taken against fires that are created large enough to damage the doors if they are closed during a fire. Should you need any additional information please feel free to give us a call at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group

by|Nov 22, 2021
    caret
    Q:The dimensions for a medium are listed as 33x37.5 in the pictures but 31x37.5 in the specs. Which are correct?
    by|May 8, 2021
    1 Answer
    Answer This Question

    A:  The overall dimensions for the medium size door are: 37 1/2" Width x 31" Height (33" Height if you attach the optional 2" riser bar). - GHP

    by|May 10, 2021
      caret
      Q:Medium door with listed as 30-37. does that mean it will fit opening between 30 and 37 inches.
      by|Oct 6, 2020
      1 Answer
      Answer This Question

      A:  Hello ravenhawk! Yes that is exactly what it means. Please contact us with any questions you have at 1-847-324-5900 or email at http://www.ghpgroupinc.com/CTUS.html -GHP Group Customer Support

      by|Oct 9, 2020
        caret
        Q:My fireplace opening is 33 inches wide by 21 inches high what size would I get
        by|Oct 1, 2020
        1 Answer
        Answer This Question

        A:  We do not have a unit that will fit your opening. We are sorry for inconvenience. -GHP

        by|Oct 7, 2020
          caret
          Q:Our opening is 35.25 w and 25.25 h. Will these doors work?
          by|Sep 7, 2020
          1 Answer
          Answer This Question

          A:  Select the doors that are closest to your size. They have a maximum and minimum height and width because you are able to expand them to fit. You may need to add a little masonry sealant around the outside for a tight fit. We have had ours for several years, now and they work very well. No leakage of smoke around the edges.

          by|Sep 8, 2020
          caret
          Q:my fireplace opening is 37.5w x 24.5 h what size door would fit?
          by|Dec 1, 2019
          1 Answer
          Answer This Question

          A:  Fits great and love having it.

          by|Dec 1, 2019
            caret
            Q:I’ll use the doors with a gas log. Is it possible to remove the screens?
            by|Nov 24, 2019
            3 Answers
            Answer This Question

            A:  Yes, if you look at the top hinge of each screen door (where the door swivels open) there is a double pin like a small hair pin that can be pulled out with needle nosed pliers. After pulling each pin, you should be able to lift the door and pull each screen door out at it's bottom and down and out. Use both hands.. The pin locks the door in, so that the screen door can't be removed normally.

            by|Nov 28, 2019

              A:  Yes, it’s very easy to remove the two screen doors.

              by|Nov 25, 2019

                A:  I see no reason why you would need the screen.

                by|Feb 10, 2022
                  caret
                  Q:The opening of my fireplace is 24 1/2" (H) by 36" (W). Could I find a door for it?
                  by|Nov 24, 2019
                  2 Answers
                  Answer This Question

                  A:  ?? Wouldn't the Small door fit? (Our fireplace opening is 24H x 36.5W, so I was going to order the Small door, but now I am wondering if this is wrong?)

                  by|Feb 10, 2020

                    A:  We do not have a unit that is compatible with your opening height. We apologize for the inconvenience. -GHP Group Customer Support

                    by|Nov 27, 2019

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