Questions and Answers for Oster Rotating Waffle Maker

A:  Thank you for reaching out. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Oster products. You can purchase Oster products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Bed, Bath & Beyond, Kohl's, Macy's, Amazon, Target, Walmart, Meijer, QVC, Costco, Kroger, The Home Depot, BestBuy, and Sam's Club.

A:  Hey there! Thanks for reaching out. You do not have to spray anything on your CKSTWFBF10W-ECO waffle maker to use it.

A:  Great question! This model makes 1" thick waffles.

A:  Oh no! That is definitely not the kind of experience that we want you to have. Our waffle makers were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please follow these tips to avoid the waffle get stick easily: 1.Set the Waffle Temperature Control to your desired setting. At first, try a setting in the middle. You may later adjust it lower or higher according to your preference. A lower setting produces a lighter colored waffle, while waffles made at a higher setting are darker and crisper. Different waffle batters will also cook up differently. Over time, you will find your perfect setting for the batter you use. 2.When preparing waffle batter, do not over mix or waffles will be tough. Stir batter only until large lumps of dry ingredients disappear. 3.The optimal amount of batter to produce a full-shaped waffle, without overflowing, will vary with different waffle batters. Pouring batter from a measuring cup will help you gauge how much batter to use each time. Fill bottom grid of waffle maker with enough batter to cover peak areas of the grid. 4.For more evenly shaped waffles, spread thick batters to outer edge of grid, using a heat proof spatula or other nonmetallic utensil before closing lid. 5.Cake-based waffles, such as the Chocolate Waffles are more tender than regular waffles, and may require more care when removing from waffle maker. You may want to break these waffles into halves or quarters before removing. Use a spatula to support waffles when removing from the waffle maker. 6.To retain crispness, move baked waffles to a wire cooling rack to prevent steam from accumulating underneath. 7.When serving several waffles at one time, keep waffles hot and crisp by placing on a rack in a preheated 200°F oven until ready to serve. 8.Already cooled waffles can be re-warmed and re-crisped, individually, by returning to hot waffle maker. Set Waffle Temperature Control to low. Place waffle on grid so grooves match up; close lid and heat for 1 to 2 minutes, watching carefully to prevent burning. 9.Baked waffles freeze well. Cool completely on wire rack. Store in plastic freezer bag or in covered container, separating waffles with wax paper. Reheat frozen waffles in toaster oven, oven or toaster until hot and crisp. Hope this helps!

A:  We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster as we have been manufacturing high quality products for decades and we expect them to last. For direct assistance, please feel free to call us at 1-800-334-0759. For your convenience our customer care team is available Mon-Fri 9am-6pm, EST. Our product specialists will be more than happy to help you.

A:  Thank you for reaching out to us! We are sorry to hear what happened to your Waffle Maker. In order to better assist you with your concern, kindly give us a call at (800) 334-0759 and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!

A:  Thanks for reaching out! Ceramic is a newer material in the world of nonstick cookware. It's widely considered to be the safest and most environmentally friendly option. Ceramic is free of PTFE and PFOA (more on PTFE and PFOA below). Ceramic coatings come in a wide variety of styles and colors.

A:  Thanks for reaching out! In order to better assist you with your concern, please give us a call at 1 (800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!