Questions and Answers for MOEN Chateau 2-Handle Low Arc Roman Tub Faucet Trim Kit in Chrome (Valve Not Included)

A:  Hello Adrian and thank you for your interest in Moen Chateau 2-Handle Low Arc Roman Tub Faucet Trim Kit in Chrome (Valve Not Included) model T990. This model is not designed to accept a hand shower hose. Moen makes 4-hole roman tub trim kits that include a hand shower with a diverting spout. If you have additional questions, please feel free to call us at 1- 800-289-6636.

A:  Hello Okga and thank you for your interest in Moen products. Based on the age of the currently installed Moen roman tub fixture there are several key measurements that would have to be verified to determine if the Moen Chateau 2-Handle Low Arc Roman Tub Faucet Trim Kit in Chrome (Valve Not Included) would fit and if stem extensions would be required. Our specially trained Product Consultants are available via our Helpline for technical and pre-purchase assistance; please feel free to call us at 800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

A:  Hello Debbie and thank you for your interest in Moen products. Due to the various valves used throughout the years, additional steps will need to be taken to determine if the T990 Moen Chateau 2-Handle Low Arc Roman Tub Faucet Trim Kit in Chrome will fit your current valve. Please contact us directly for technical assistance at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).

A:  Hello Mandy and thank you for your interest in Moen products. The Moen Chateau 2-Handle Low Arc Roman Tub Faucet Trim Kit in Chrome (Valve Not Included) hot water cannot be adjusted. Please contact us directly at 800-289-6636 to troubleshoot the issue you are experiencing with the lukewarm water. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

A:  Hello George and thank you for your interest in Moen products. The Moen Chateau 2-Handle Low Arc Roman Tub Faucet Trim Kit in Chrome (Valve Not Included) does not have an aerated spout. It does not come with an aerator. If you have additional questions, please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday.

A:  Hello Alex and thank you for your interest in Moen products. The Moen Chateau 2-Handle Low Arc Roman Tub Faucet Trim in Chrome (Valve Sold Separately) decorative handle skirt will unthread counter clockwise from the base. You will need to hold the top lever portion stationary and should require no tools to loosen the handle hub. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

A:  Hello Joe and thank you for your interest in Moen products. The Moen T990 Chateau 2-Handle Low Arc Roman Tub Faucet Trim in Chrome (Valve Sold Separately) has two different versions of the trim. The current version, the complete handle will unthread. The older version, the cap will come off and the Phillip’s screw will unthread from the inside. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

A:  Hello Punjabi and thank you for your interest in Moen products. The Moen Chateau 2-Handle Low Arc Roman Tub uses Moen cartridge 1248. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).