Q:What is the distance between the set screws for toilet paper holder? I don't want to drill a bunch of new holes but tp holders seem to vary from 6" to 8.5" between the set screws. Thanks!
by|Jan 29, 2023
1 Answer
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A: Hello mbshopper and thank you for your interest in Moen products. The distance between the screws on the paper holder included with the Ashville 4-Piece Bath Hardware Set with 24 in. Towel Bar, Paper Holder, Towel Ring, and Robe Hook in Brushed Nickel is 6.6". BN4PC24 Should you have additional questions, please feel free to call us at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).
by|Jan 30, 2023
Q:What is the difference between this brushed nickel and the spot resist brush nickel.
by|Sep 1, 2020
1 Answer
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A: Hello Dee and thank you for your interest in Moen products. The Moen Ashville 3-Piece Bath Hardware Set with 24 in Towel Bar, Paper Holder and Towel Ring are in brushed nickel. The brushed nickel finish is a lightly brushed warm grey metallic finish. The spot resist brushed nickel is a brighter brushed warm grey metallic finish. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 9:00 am – 5:30 pm (Eastern Time).
by|Sep 2, 2020
Q:How far does bar project out from wall?
by|Jul 30, 2019
1 Answer
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A: Hello nashama and thank you for your interest in Moen products. The Moen Ashville 18 in. Towel Bar in Spot Resist Brushed Nickel projects from the wall to the bar approximately 2.5 inches. If you have any additional questions, please contact us directly at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
by|Jul 31, 2019
Q:Can this be mounted with the opening left or right? Does the ring move or is it fixed? Thank you!
by|Mar 25, 2018
3 Answers
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A: Yes. Loved this towel hanger.
by|Mar 23, 2019
A: Either
by|Mar 23, 2019
A: Hello RD and thank you for your interest in Moen products. The Moen Ashville Towel Ring in Spot Resist Brushed Nickel will only mount with the opening on the right. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 9:00 am – 5:30 pm (Eastern Time).
by|Mar 23, 2019
Q:The ring fell out. It seems the set screw will not engage and hold it in the bracket. Solution?
by|Mar 7, 2018
3 Answers
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A: Hello Maalco and thank you for your interest in Moen products. We sincerely apologize for any inconvenience you may have experienced with your Moen Ashville Towel Ring in Spot Resist Brushed Nickel. If you are in need of technical support or have additional questions, please feel free to call us at 800-289-6636.
by|May 5, 2023
A: I bought mine about 6 months ago with no problems, I would return it and get a new one.
by|May 5, 2023
A: We had the same problem. Poorly manufactured ring - the groove's not deep enough for the set screw to hold it securely. After about the third time the ring fell out, I noticed that there's a set screw in the back of the wall mount that holds the ring to the wall mount. I took out the set screw, applied some LockTite thread sealer, and screwed it back in tight enough to make the ring's swinging a little tighter. The ring hasn't fallen out yet. Good Luck!
by|May 5, 2023
Q:Does it hold a mega paper roll?
by|Jul 7, 2017
2 Answers
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A: Yes, this toilet paper holder can support a mega roll.
by|May 4, 2023
A: Hello Babs and thank you for your interest in Moen products. The Moen Ashville Pivoting Double Post Toilet Paper Holder in Mediterranean Bronze was designed to accommodate one “Mega” size roll of toilet paper. Please contact 800-289-6636 for additional pre-purchase assistance. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.
by|May 4, 2023
Q:Can this fit the Charmin Mega rolls?
by|Jun 18, 2017
4 Answers
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A: Yes. There is plenty of room.
by|May 5, 2023
A: If the roll is the same size left to right as a standard, then yes. If it is bigger, see there is nothing above nor below to block the paper. I would not know about the space between the wall and the bar but read the specifications and if the size is there measured against your Charmin roll, you know the answer.
by|May 5, 2023
A: Yes, I use Charmin Mega rolls myself, and it does fit comfortably.
by|Feb 1, 2022
A: Hello Vivien and thank you for your interest in Moen products. The Moen Ashville Pivoting Double Post Toilet Paper Holder in Chrome was designed to accommodate a “Mega” size roll of toilet paper. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
by|Sep 11, 2020
1 found this answer helpful
Q:what tools do i need
by|Apr 23, 2017
5 Answers
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A: Drill and bits, hammer, philips head screwdriver or driver bit, allen wrench (supplied), whiskbroom and dustpan. A stud finder is optional but highly recommended.
by|Apr 16, 2019
A: Hello am and thank you for your interest in Moen products. The suggested tools required for installation of the Moen Ashville Pivoting Double Post Toilet Paper Holder in Chrome is a level, drill and screwdriver. If you have additional questions, please feel free to call us at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.
by|May 4, 2023
A: Level, drill and screw driver. The template provided does the measuring for you.
by|May 4, 2023
A: You will need a level, drill and screwdriver.
by|May 4, 2023
A: Torpedo level, screw gun. Phillips bit. Maybe a stud finder. Pencil. Use of their template a must. You must have the required space between the holders or you have disaster with the rod not fitting into place.