Questions and Answers for MOEN Valve Check Stop Kit

A:  Hello SeanYd and thank you for your interest in Moen products. The Moen 12318 Valve Check Stop Kit is installed by inserting the large diameter of the black piece into the valve. The spring slides over the black stem. Finally, the brass housing is threaded into the valve. If you have additional questions, please feel free to call us at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday(EST).

A:  Hello JBFried6u and thank you for your interest in Moen products. The Moen Moentrol Check Stop Valve is used only to close off the water in the valve so you are able to service the product. The check stop does not control cross flow. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

A:  Yes, this does stop cross flow however how it does so is not listed.

A:  Mr Moen, you say this part plays no part in preventing cross flow yet the product description about has its own bullet point saying it does ???

A:  Hello Joeplumber and thank you for your interest in Moen products. The Moen Valve Check Stop Kit, part number 12318, is the removable Valve Check stop kit and part number 1922 is the valve/housing that the removable Valve Check stop kit is installed in. If you have additional questions, please feel free to call us at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday and on Saturdays from 9:00 am - 3:00 pm(EST).

A:  No, the stop values are not the same.

A:  Hello Chard. Thank you so much for your interest in Moen products. The Moen Moentrol check stop valve closes the water off in the Moentrol valve so you can service the product. If you need to shut the water to just the product you can do that without shutting water off to the entire home. If you have additional questions, please complete the form at http://www.moen.com/consumer-suppoert/contact-us or call Moen at 1-800-289-6636. Our business hours are 8:00 a.m. - 8:00 a.m. Monday through Friday and 9:00 a.m. - 5:30 p.m. Saturday EST.