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22Questions
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Q:I have a really thick front door. Almost 3 inches. Can I get an extension kit to make this work with my door?
by|May 17, 2018
1 Answer
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A:  Kwikset model 912 will accommodate a door thickness of 1 3/8" - 1 3/4" only. Please contact or visit Home Depot special order counter for availability, pricing and shipping options.

by|May 5, 2023
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    Q:do you make a model that has a key or code panel on the inside to secure a door leading the pool?
    by|Feb 25, 2018
    1 Answer
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    A:  I'm not sure I understand the question. Are you asking if the product can have a keypad on both sides? I don't think it can. But you could have the keypad either on the inside or outside depending on how you install it since the levers are reversible.

    by|May 5, 2023
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    Q:since this lock is not for entrance (exterior use) does kwikset make a Z-wave smart code electronic lever featuring smartkey
    by|Jan 14, 2018
    7 Answers
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    A:  It is rated for exterior use and has a lifetime warranty on the finish.

    by|May 5, 2023

    A:  This lock is for exterior. It does not have the deadbolt but it is exterior. It uses the smartkey feature should you wish to have all of your locks keyed the same. This unit interfaces with the Alexa voice command, however you will need to have a z-wave broadcast device like a "Wink"

    by|May 5, 2023

      A:  The keypad for this lock is exterior rated. I have several installed on exterior doors in the northeast and they work fine.

      by|May 5, 2023

      A:  Not sure where you saw that this unit is not for exterior use. It is fine for exterior use as I have 4 installed on entry doors for rental properties.

      by|May 5, 2023

      A:  This lock can be used for exterior door. But there are several other models to look at too. Try Kwikset 914 or Kwikset 916 for example

      by|May 5, 2023

        A:  Kwikset Model 912TNL TRL ZW 15 SMT CP interior side is not designed for exterior use and should be under cover and needs to be protected from the elements. The exterior can be installed on an outside door but not be exposed to direct weather. Please contact or visit your local Home Depot special order counter for alternate options, pricing and availability.

        by|Jul 26, 2019
          1 found this answer helpful

          A:  I use mine as a exterior door lock with no issues

          by|May 5, 2023
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            Q:Handle is it left or right? Did not ask on web page.
            by|Nov 11, 2017
            2 Answers
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            A:  Kwikset model # 912TNL TRL ZW 11P SMT CP comes with reversible lever handles for a right handed door or left handed door. Please contact or visit your local Home Depot special order counter for available options, pricing and shipping.

            by|May 5, 2023

              A:  It is reversible and can be installed either way.

              by|May 5, 2023
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                Q:can I use my iPhone as my remote? Do I need an app or special system to turn my iPhone into the remote?
                by|Oct 17, 2017
                2 Answers
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                A:  Smartthing hub with iPhone works

                by|May 5, 2023

                  A:  Kwikset model # 912TNL TRL ZW 15 SMT CP is not compatible for remote access. This model is compatible with Home connect controllers. Please contact or visit your local Home Depot special order counter for availability, pricing and shipping.

                  by|May 5, 2023
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                    Q:will this fit in a normal round door handle hole if I swap it out for this?
                    by|Oct 6, 2017
                    3 Answers
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                    A:  Kwikset model # 912TNL TRL ZW 15 SMT CP requires a 2 1/8" bore hole for the lock installation and a backset of either 2 3/8" or 2 3/4". For further questions and support please contact Kwikset consumer service and tech support at 800-327-5625.

                    by|May 5, 2023

                      A:  Yes, it uses a standard lock hole

                      by|May 5, 2023

                        A:  Yes, no problem.

                        by|May 5, 2023
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                        Q:Why does my ADT Pulse tell me this is an unrecognized Z-Wave device? Kwikset has claimed here that it is compatible, yet I've tried many times and it won't include. My 910 deadlock has no problem.
                        by|Sep 23, 2017
                        1 Answer
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                        A:  If there is an error reading the lockset, please contact Kwikset Home Connect Support #1 866 863 6584 to troubleshoot the lock further. These locks are also under Lifetime warranty to the original purchaser of the locks for any warranty replacement parts or product if necessary.

                        by|May 4, 2023
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                          Q:Will this lock work if rain hits it?
                          by|Aug 20, 2017
                          3 Answers
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                          A:  Yes, mine are installed on exterior doors for several years now.

                          by|May 5, 2023

                          A:  Yes, the lock is water resistant . It is an exterior lock

                          by|May 5, 2023

                            A:  Kwikset Model # 912TNL TRL ZW 15 SMT CP interior for a is not designed for exterior use and should be under cover protected from the elements. The exterior can be installed on an outside door but not be exposed to direct weather.

                            by|May 4, 2023