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Q:I would like to install this sink on just a piece of quartz. Can this be done and where should I have the holes drilled for the faucet and drain? I?m not sure it will work because I?m working with only 13? for the vanity top.
by|Sep 7, 2023
1 Answer
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A:  Hi Nadine, That is a great question, we can answer that for you. You can install this sink and faucet into a quartz counter top, we recommend the faucet be installed with the spout no more than 1" away from the rim of the sink. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.

by|Sep 8, 2023
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    Q:What is the small hex wrench for, in the box? It?s not mentioned in the instructions.
    by|Aug 12, 2023
    1 Answer
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    A:  Hi Alaina, The small hex wrench can be used for overall maintenance with your faucet but is not required for installation.

    by|Aug 14, 2023
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      Q:How do I assemble the water fall faucet with goldfish disk
      by|Dec 21, 2022
      1 Answer
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      A:  Hi Jerry, If you need assistance with the installation of your new waterfall faucet we can certainly help you with that. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com so we can assist you with that right away!

      by|Dec 23, 2022
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        Q:How to get replacement cartridge?
        by|Oct 8, 2022
        1 Answer
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        A:  Hi Ponders, Thanks for reaching out. We can certainly assist you with getting a replacement cartridge for your faucet, we actually have a Limited Lifetime Warranty available with proof of purchase and we can potentially cover the cost of that cartridge as well. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com so we can assist you with that right away.

        by|Aug 15, 2023
          1 found this answer helpful
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          Q:Are the parts easy to find. I have same style but don't know the brand. I had to replace the cartridges. So hard to find the parts for. No name or part # on the piece.
          by|Jun 2, 2021
          1 Answer
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          A:  Hi Law, Thanks for reachign out to us. Yes, we have parts available should you ever require them. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions. Happy to assist. Thank you for reaching out.

          by|Jun 3, 2021
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            Q:Hi, is there a complete kit including faucet, popup drain, and mounting ring on this same color (nickel + brown) ? Thanks!
            by|Jun 26, 2020
            1 Answer
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            A:  Hello, thanks for your question, we currently have the KGW-1700-PU-10SN-BRCL combination, it's everything you mentioned, you would only need to purchase the mounting ring separately. Feel free to give us a calla t 1-800-775-0703 or email, chat or text us if you have any other questions.

            by|Jun 30, 2020
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              Q:I purchased this faucet a few years ago and wanted to know if there is a known issue with with either the hot or cold water not working at times? For example when I move the arm to the right it make a loud noise and then the hot water doesn't come out. None of my other sink faucets have this issue. Just curious to see if anyone else has or is having this issue. **Sorry for any misspelling, hard to go back and edit on a cell phone**
              by|Mar 9, 2020
              3 Answers
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              A:  Hi Buffy, I'm sorry to hear about the issue you are having with your faucet, we would love to help troubleshoot this issue with you, Please call us at 1-800-775-0703 or email customerservice@kraususa.com so we can get this taken care of for you!

              by|Mar 9, 2020

                A:  We have had ours for over a year with no such issues.

                by|Nov 2, 2020
                  1 found this answer helpful

                  A:  Mine works well. The only thing is that you have to make sure that it is completely turned off,otherwise it will run slowly with a hissing sound.

                  by|Nov 2, 2020
                    1 found this answer helpful
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                    Q:I see you can buy just the sink.
                    by|Feb 15, 2020
                    1 Answer
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                    A:  Hi Brent, that faucet is indeed for sale separately. The model is the KGW-1700 and can be found here: https://www.kraususa.com/catalogsearch/result/?q=kgw-1700 Please feel free to contact us at 1-800-775-0703 or email us at CustomerService@KrausUSA.com if you have any more questions.

                    by|Feb 16, 2020