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Questions and Answers for KRAUS Ladon Glass Vessel Sink in Blue with Waterfall Faucet in Oil Rubbed Bronze

Internet #205003255

Model #C-GV-399-19mm-10ORB

Ladon Glass Vessel Sink in Blue with Waterfall Faucet in Oil Rubbed Bronze
(76)Questions & Answers (35)
  • 17 in. x 17 in. x 5.25 in. sink installs 5 in. from wall
  • Tempered glass construction for scratch and stain-resistantance
  • Includes drain, faucet and coordinates with any vessel faucet
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Questions & Answers

35Questions
caret
Q:I would like to install this sink on just a piece of quartz. Can this be done and where should I have the holes drilled for the faucet and drain? I?m not sure it will work because I?m working with only 13? for the vanity top.
by|Sep 7, 2023
1 Answer
Answer This Question

A:  Hi Nadine, That is a great question, we can answer that for you. You can install this sink and faucet into a quartz counter top, we recommend the faucet be installed with the spout no more than 1" away from the rim of the sink. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.

by|Sep 8, 2023
    caret
    Q:What is the small hex wrench for, in the box? It?s not mentioned in the instructions.
    by|Aug 12, 2023
    1 Answer
    Answer This Question

    A:  Hi Alaina, The small hex wrench can be used for overall maintenance with your faucet but is not required for installation.

    by|Aug 14, 2023
      caret
      Q:How do I assemble the water fall faucet with goldfish disk
      by|Dec 21, 2022
      1 Answer
      Answer This Question

      A:  Hi Jerry, If you need assistance with the installation of your new waterfall faucet we can certainly help you with that. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com so we can assist you with that right away!

      by|Dec 23, 2022
        caret
        Q:How to get replacement cartridge?
        by|Oct 8, 2022
        1 Answer
        Answer This Question

        A:  Hi Ponders, Thanks for reaching out. We can certainly assist you with getting a replacement cartridge for your faucet, we actually have a Limited Lifetime Warranty available with proof of purchase and we can potentially cover the cost of that cartridge as well. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com so we can assist you with that right away.

        by|Aug 15, 2023
          1 found this answer helpful
          caret
          Q:Are the parts easy to find. I have same style but don't know the brand. I had to replace the cartridges. So hard to find the parts for. No name or part # on the piece.
          by|Jun 2, 2021
          1 Answer
          Answer This Question

          A:  Hi Law, Thanks for reachign out to us. Yes, we have parts available should you ever require them. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions. Happy to assist. Thank you for reaching out.

          by|Jun 3, 2021
            caret
            Q:Hi, is there a complete kit including faucet, popup drain, and mounting ring on this same color (nickel + brown) ? Thanks!
            by|Jun 26, 2020
            1 Answer
            Answer This Question

            A:  Hello, thanks for your question, we currently have the KGW-1700-PU-10SN-BRCL combination, it's everything you mentioned, you would only need to purchase the mounting ring separately. Feel free to give us a calla t 1-800-775-0703 or email, chat or text us if you have any other questions.

            by|Jun 30, 2020
              caret
              Q:I purchased this faucet a few years ago and wanted to know if there is a known issue with with either the hot or cold water not working at times? For example when I move the arm to the right it make a loud noise and then the hot water doesn't come out. None of my other sink faucets have this issue. Just curious to see if anyone else has or is having this issue. **Sorry for any misspelling, hard to go back and edit on a cell phone**
              by|Mar 9, 2020
              3 Answers
              Answer This Question

              A:  Hi Buffy, I'm sorry to hear about the issue you are having with your faucet, we would love to help troubleshoot this issue with you, Please call us at 1-800-775-0703 or email customerservice@kraususa.com so we can get this taken care of for you!

              by|Mar 9, 2020

                A:  We have had ours for over a year with no such issues.

                by|Nov 2, 2020
                  1 found this answer helpful

                  A:  Mine works well. The only thing is that you have to make sure that it is completely turned off,otherwise it will run slowly with a hissing sound.

                  by|Nov 2, 2020
                    1 found this answer helpful
                    caret
                    Q:Do you have the specifications on height
                    by|Nov 19, 2019
                    2 Answers
                    Answer This Question

                    A:  Hi Tim, Yes, spec sheets are available directly on the website. Our KGW-1700 measures in 12.75" height. Hope this helps. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions. Happy to assist. Best regards, Mike Kraus USA

                    by|Nov 21, 2019

                      A:  The faucet height is 12.75 inches and the spout height is 10.5 inches.

                      by|Nov 22, 2019
                        page 2

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                        Shape

                        Round

                        Round

                        Round

                        Round

                        Bathroom Sink Front to Back Width (In.)

                        17

                        17

                        16.5

                        16.5

                        Material

                        Glass

                        Glass

                        Glass

                        Glass

                        Bathroom Sink Left to Right Length (In.)

                        17

                        17

                        16.5

                        16.5

                        Included

                        Drain, Faucet

                        Drain, Faucet

                        Drain, Faucet, Mounting Hardware, Standard Plumbing Connections, Water Supply Lines

                        Drain, Faucet, Mounting Hardware, Standard Plumbing Connections, Water Supply Lines