Q:Says this Kraus 17 in Glass Vessel bazsin comes with a mounting ring but does not show a mounting ring with the pop up drain photo. Does this include a mounting ring or is that separate?
by|Oct 15, 2022
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A: Hi Jack,
Thank you for your interest in our bathroom sink, drain and mounting ring combination.
To answer your question, Yes, this combination does come with the sink, drain and mounting ring, the image with the drain installed is at an angle that you cannot see the mounting ring but it is present.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com if you have anymore questions.
by|Oct 17, 2022
Q:I want to order this sink, but I am worried when it comes time for a repair that a sink like this wont have repair parts available. Is this a valid concern? Limited item, or will parts always be available?
by|Mar 10, 2022
1 Answer
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A: Thanks for reaching out. This sink includes a lifetime warranty to ensure there is additional peace of mind.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.
Thank you for reaching out.
by|Mar 10, 2022
Q:I purchased this sink in 2013 and need to replace the satin finish drain. Can I order this part?
by|Oct 26, 2021
1 Answer
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A: Hi Dave,
Yes, please feel free to reach out to us directly at 800-775-0703 or via email at customerservice@kraususa.com
by|Oct 26, 2021
Q:Does using a mounting ring add to the Height or ithat taken into consideration in the overall specs
by|Jul 30, 2021
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A: Hi HOmer,
The mounting ring will add 11mm to the overall height when installed under the sink.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.
Thank you for reaching out.
by|Aug 2, 2021
Q:Does this include the template needed for installation?
by|Apr 6, 2021
1 Answer
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A: Hi MS,
As this sink is designed to sit on top of the counter, there is no template required.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.
Thank you for reaching out.
by|Apr 7, 2021
Q:I have installed the sink and find that the sink moves easily. Is there a way to stop that, or did I install it incorrectly
by|Nov 13, 2020
1 Answer
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A: Hi Paul,
We'd be happy to review your installation. Also, a few beads of waterproof silicone under the perimeter of the sink should help stabilize the sink.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com and refer to your case number. You can also contact me directly at mrodriguez@kraususa.com
Thank you for reaching out.
by|Nov 13, 2020
Q:It shows it both was in the manual.
by|Nov 3, 2020
2 Answers
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A: The mounting ring is intended to be placed directly on the countertop and the glass vessel sink will rest on top of it.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions.
Thank you for reaching out.
by|Nov 5, 2020
A: Mine is above the counter.
Sink was installed three years ago. I love it!
by|Nov 6, 2020
Q:Image show this is available in a variety of metal finishes for the pop-up drain and mounting ring but there is nowhere to choose an option other than rubbed bronze. Please advise on how to order in other finishes. Thanks.
by|Jun 2, 2020
1 Answer
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A: Hi STLisa,
You can change the finish at the end of the model number.
For example, for the Oil Rubbed Bronze finish, the model # would be: GV-101-14-ORB
For the Pop-up Drain and Chrome, the model would be GV-101-14-CH
For the Pop-up Drain and Satin Nickel, the model would be GV-101-14-SN
Hope this helps.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions. Happy to assist.
Thank you for reaching out.
Best regards,
Mike
Kraus USA