Q:My plumber says that Kohler products that are sold at Home Depot are "specced down," i.e., the usual internal parts are replaced with cheaper versions to help Home Depot meet its desired price point. Is this correct?
by|Mar 2, 2024
1 Answer
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A: Hi Emily, this is Sarah with Kohler Customer Service. I am glad to address your question. This toilet will be the same regardless of where it is purchased. If the model number is different, the item may include different components. Thank you for choosing Kohler.
by|Mar 3, 2024
Q:does Memoirs stately 2-piece toilet K-3817-0 come with the bolts and washers to connect the tank to the bowl
by|Feb 26, 2024
2 Answers
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A: David, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. K-3817-0 comes packaged with the installation hardware to connect the tank to the bowl and the bowl to the floor. Thank you for choosing Kohler.
by|Feb 26, 2024
A: Yes, all hardware is included.
Mike
by|Feb 26, 2024
Q:How wide is the tank lid?
by|Feb 3, 2024
1 Answer
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A: Hello Stacie, this is Lisa with Kohler Co. I am happy to answer your question. The dimension of the tank lid from left to right is 18-7/8" . Front to back, the measurement is 8-15/16". Thank you for choosing Kohler.
by|Feb 6, 2024
Q:Does the toilet have a fully glazed bowl and trap way?
by|Jan 31, 2024
1 Answer
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A: Hello Cathy, this is Keisha with Kohler Co. I am happy to address your question. All Kohler toilets will have a glazed bowl and glazed trapway. Thank you for choosing Kohler.
by|Jan 31, 2024
Q:Does this come with the seat
by|Jan 29, 2024
1 Answer
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A: Hi Debb, this is Sarah with Kohler Customer Service. I am glad to address your question. This toilet does not include a toilet seat. Thank you for choosing Kohler.
by|Jan 30, 2024
Q:What is the map score?
by|Jan 7, 2024
1 Answer
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A: Hi Megan, this is Sarah with Kohler Customer Service. I'm glad to address your question. MaP Testing scores are determined by the grams of solid waste that a toilet can flush and remove. Although Kohler does not publish MaP scores for toilets, independent ratings are published through http://www.map-testing.com. Thank you for choosing Kohler.
by|Jan 9, 2024
Q:are there parts avaible for the kohler toliet
by|Nov 15, 2023
1 Answer
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A: Hello, this is Sarah with Kohler Customer Service. I am glad to address your question. Yes, parts are available for the Memoirs toilet. For additional assistance, please call our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST). Thank you for choosing Kohler.
by|Nov 15, 2023
Q:What is the actual height of the seat. It says 2 inches taller but the specs say 16” height which I believe is the normal height, not taller. Should be 20” or 19” if talller
by|Nov 8, 2023
1 Answer
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A: Hello Lucy, this is Keisha with Kohler Co. I am happy to address your question. K-3817-0 is a two piece toilet with a bowl height of 16-1/2". The toilet seat does not come with the toilet however a toilet seat will add roughly 1-2" to the height depending on what seat is purchased. Thank you for choosing Kohler.