Q:The photo shows this faucet with a deck plate, but the description says that the deck plate is not included. Also, this faucet is $35 more than an identical item that is pictured without a plate. Does it come with the plate or not?
by|Jun 12, 2023
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A: Hello Matt, my name is Kassi with Kohler Co. I'd be glad to answer your question. The K-12181 faucet does include the escutcheon plate. Thank you for choosing Kohler.
by|Jun 13, 2023
Q:Can the drain piece in the center of the sink bowl be easily removed [and repositioned] for cleaning without having to go underneath the sink? My 91 year old mom cleans her sink drains regularly.
by|Mar 12, 2022
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A: Hi Debra, this is Sarah with Kohler Customer Service. I am glad to address your question. The included stopper can be positioned/installed two different ways. One way, would secure the stopper in the drain. This is done by sliding the horizontal rod with ball through the hole on the stopper. The other way is placing the half-moon bottom (of the stopper) above the rod and ball. Installing in this way would allow the stopper to be pulled out and put back into place without removing any parts from beneath, each time it gets cleaned. Please call us at 1-800-4KOHLER with any questions or for more information. We are here to help! Thank you for choosing Kohler.
by|Mar 26, 2022
A: The faucet is nice and I really like it but the drain center piece is made of poor quality. The nickel look has fade it a bit. If it is properly install, it can be easily removed.
by|Mar 13, 2022
Q:Fairfax single handle single hole faucet. What exactly is a deck plate? It is not included wit this faucet. And I also don't know exactly what an escutcheon is. Do I need to buy a separate deck plate? Thank you.
by|Jan 25, 2022
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A: Hi, this is Lisa with Kohler Co. I am glad to answer your question. The Fairfax®, K-12181 includes an escutcheon plate. The escutcheon plate is a decorative plate that rests at the bottom of the faucet body. This is primarily used if your sink / counter is cut for a centerset faucet. The escutcheon plate will cover the two additional holes the faucet would not use. The Fairfax®, K-12182 does not include that plate. Thank you for choosing Kohler.
by|Jan 28, 2022
A: No. The faucet comes with the plate just as it is shown in the picture, so that it can be used to cover a two hole existing surface. If you have a single hole new installation, you don’t use the plate
by|Jan 26, 2022
Q:Can the lift rod be bent to allow for use where there are not 4 inches of clearance from the backsplash?
by|Jul 30, 2021
1 Answer
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A: Hi Carol, this is Sarah with Kohler Customer Service. I'm glad to answer your question. The lift rod on the top of the spout cannot be bent. The linkage beneath the sink can be bent and positioned in different ways to accommodate different arrangements. Thank you for choosing Kohler.
by|Jan 13, 2022
Q:I have two of these faucets and the white disc that says hot and cold is broken. How can I get a replacement?
by|Jun 29, 2021
1 Answer
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A: Hello Nannie, my name is Sarah with Kohler Co. I'm sorry to hear you are having trouble with your Kohler Fairfax bathroom faucet. Please contact our Customer Service team directly at 1-800-456-4537 for assistance with this product. We're glad to help! -Sarah S. Kohler Customer Service
by|Jun 29, 2021
Q:I have a K-12181-cp with the escutcheon to fit my 3 hole sink. The decorative ring (part #77945) is loose. is that ok?
by|Nov 25, 2020
1 Answer
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A: Hi SG, this is Sarah with Kohler Customer Service. I'm glad to answer your question. This ring is not threaded and therefor can spin around in a circle. Thank you for choosing Kohler.
by|Nov 25, 2020
Q:What are the dimensions of the escutcheon plate? Length and width.
by|Oct 11, 2020
1 Answer
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A: Hi, this is Laura with Kohler Co. I am happy to assist you with your question. The specification sheet shows the escutcheon measures 6" x 2". Thank you for choosing Kohler.
by|Oct 13, 2020
Q:can you change the aerator for higher gpm flow?
by|Aug 18, 2020
1 Answer
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A: Hi Glee, this is Sarah with Kohler Customer Service. I'm glad to answer your question. The included aerator cannot be exchanged for a higher gpm insert. Thank you for choosing Kohler.