Q:I purchased a new Kohler tub in November and it was installed. After installation and tile work we found a crack and leak downstairs. We found water downstairs ceiling. It seems like a small crack. How can Kohler help me fix it? Please help
by|Mar 6, 2024
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A: Satish, my name is Jessica with Kohler Customer Service. I am sorry to hear your Archer bath has cracked. We would like to connect with you to aid in a resolution. Please contact our Customer Care Center at 1-800-4Kohler (1-800-456-4537). Thank you for choosing Kohler.
by|Mar 6, 2024
Q:I bought a Kohler Archer 66” x 32” soaking tub but it didn’t come with the slotted drain. What part do I need to order?
by|Feb 12, 2024
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A: Hi SJames, this is Sarah with Kohler Customer Service. I am glad to address your question. The compatible drains that could be chosen for use with the Archer bath is K-7272 or K-7271. Thank you for choosing Kohler.
by|Feb 12, 2024
Q:Since the tubs constructed of an acrylic surface with a sprayed on fiberglass support, it seems that weak areas may exist where there is not enough rear support. Does it make sense check for thin tub areas and fiberglass them before installation?
by|Jan 4, 2024
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A: Hi William, this is Sarah with Kohler Customer Service. I am glad to address your question. All Kohler products should be fully inspected prior to installation; however, rest assured you should have no concerns for any weak areas as all Kohler products are inspected prior to shipping. Thank you for choosing Kohler.
by|Jan 5, 2024
Q:I brought a kohler archer 60�32 bathtub my builder said that I need overflow kit for that gap. It didn't come with one. What do I need to covet that gap.
by|Dec 17, 2023
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A: Hi Tubs, this is Sarah with Kohler Customer Service. I am glad to address your question. This bath requires a specific drain with overflow to fit, either model K-7272 or K-7271. Thank you for choosing Kohler.
by|Dec 18, 2023
Q:What addition materials are needed to install overflow drainage system
by|Nov 2, 2023
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A: Forrest, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. K-1125-LA-0 requires K-7271 or K-7272 for installation. The following link is to the installation guide for the drains: https://bit.ly/45XdfXd. Thank you for choosing Kohler.
by|Nov 3, 2023
Q:What is the thickness of the arm rest?
by|Oct 30, 2023
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A: Hi John, my name is Meli with Kohler Co. I am happy to assist with your question. The thickness of the arm rest measures 1.16 inches. Thank you for choosing Kohler.
by|Nov 14, 2023
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Q:What is the width of the arm rests?
by|Oct 30, 2023
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A: Hi John, my name is Meli with Kohler Co. I am happy to assist with your question. The Width of the Archer arm rests measure 1.59 inches. Thank you for choosing Kohler.
by|Nov 14, 2023
1 found this answer helpful
Q:Hello, How thick is the bathtub acrylic sheet? Is it double skinned?
by|Oct 20, 2023
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A: Hello Simone, this is Keisha with Kohler Co. I am happy to address your question. The thickness for all acrylic baths is 5/16". Thank you for choosing Kohler.