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Questions and Answers for KOHLER Bancroft 4 in. 2-Handle Mono Block Design Bathroom Faucet in Vibrant French Gold with Escutcheon

Internet #203092858

Model #K-10579-4P-AF

Bancroft 4 in. 2-Handle Mono Block Design Bathroom Faucet in Vibrant French Gold with Escutcheon
(23)Questions & Answers (23)
  • 1-hole installation
  • Metal drain and tailpipe included
  • Premium material and ceramic disc valves exceed industry standard
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Questions & Answers

23Questions
caret
Q:The black rubber o-ring that is on the faucet handle broke - the handle jiggles. Can you tell me what the replacement part number is? This ring is inserted between the faucet handle and the fixture (see picture attached).
by|Feb 10, 2024
1 Answer
Answer This Question

A:  Hi ReplacementPartNeeded, this is Sarah with Kohler Customer Service. I am glad to address your question. The oring needed is part number 60697. For additional assistance, please email our team at KohlerCustServ@kohler.com. Thank you for choosing Kohler.

by|Feb 12, 2024
    caret
    Q:what is the overall height of the faucet with the handles? I have a shelf above the faucets and needs to be shorter than 6 inches
    by|Nov 12, 2023
    1 Answer
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    A:  Hi Isarch, this is Sarah with Kohler Customer Service. I am glad to address your question. The overall faucet (including the handles) height is 5-7/8". Thank you for choosing Kohler.

    by|Nov 13, 2023
      caret
      Q:Is this a one hole or three hole faucet? It is in with the one hole faucets but says it is a three hole...
      by|Sep 30, 2023
      1 Answer
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      A:  Hi Jerry, this is Sarah with Kohler Customer Service. I am glad to address your question. This faucet features one hole for mounting to the sink/counter. Thank you for choosing Kohler.

      by|Oct 3, 2023
        caret
        Q:I have a Bancroft monoblock bathroom faucet and the whole think is loose from my counter. When I look underneath I see a think almost washer looking thing and then a plate snow that. There is no nut or plastic screw or anything. How do I tighten this down
        by|May 12, 2023
        1 Answer
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        A:  Hi Rlapre, thank you for contacting Kohler Customer Service. I am glad to address your question. It sounds as though you are missing the nut which should be tightened to the threaded stud. Please call our Customer Service team at 1-800-4KOHLER for additional assistance. Thank you for choosing Kohler.

        by|May 12, 2023
          caret
          Q:I have this faucet and the hot water side leaks. How do I remove the stem to either replace the washer or gasket or the stem itself if that is necessary?
          by|Mar 20, 2023
          1 Answer
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          A:  Hello Luke, my name is Kassi with Kohler Co. I'd be glad to answer your question. If the faucet is leaking either from a drip from the spout or by the handles, the valve would need to be replaced. To remove the valve, pop off the plug button on the top of the handle which then reveals a screw. Remove the screw and pull of the handle. The valve will then unthread and you can install the new one. Thank you for choosing Kohler.

          by|Mar 21, 2023
            caret
            Q:How do I tighten the handle on this fixture?
            by|Mar 3, 2023
            1 Answer
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            A:  Hi Chloe, this is Sarah with Kohler Customer Service. I am glad to address your question. There is a round plug button (cap) on the end of the handle, facing out. This can be pried off using a thin flat blade screwdriver or file, being careful to protect the finish. Once the cap is removed, it will expose a Philips screw which can be removed to remove the handle. For additional assistance, please call our team at 1-800-4KOHLER (M-F; 8am-5pm CST). Thank you for choosing Kohler.

            by|Mar 5, 2023
              caret
              Q:My faucet came with a deckplate - is this an error or can it be used without it?
              by|Apr 20, 2022
              1 Answer
              Answer This Question

              A:  Hi AKPE, this is Sarah with Kohler Customer Service. I am glad to address your question. You do not need to install the escutcheon plate; it is optional. Thank you for choosing Kohler.

              by|Oct 28, 2023
                caret
                Q:How do you remove the handle? I took the cap off and took out Phillips head screw, but then can?t remove handle still. I am having same problem of leaky handles. Also are valves ordered directly with manufacturer/Koehler
                by|Feb 18, 2022
                1 Answer
                Answer This Question

                A:  Hi Joshua, this is Lisa with Kohler Co. I am glad to answer your question. If the plug button and screw have been removed there is nothing else that is holding the handle in place. The handle will pull off for removal at that point. Depending on the age or water quality, there may be mineral build-up that is making it difficult to remove. I would recommend soaking the handle in a white vinegar and water solution (50/50 mixture). You can soak a soft cloth or towel in that solution and then wrap that around the handle itself. You can continue to re-saturate the towel, every several minutes. After this has been done, the handle should pull right off. Thank you for choosing Kohler.

                by|Feb 18, 2022
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