Questions and Answers for KOHLER Archer 60 in. x 32 in. Soaking Bathtub with Right-Hand Drain in White

A:  Jeff, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. The internal width of K-1123-RA is 45-1/8" x 19-11/16" at the bottom and 52-3/4" x 25-5/16" at the top. K-1946-RA measures 45-1/8" x 19-11/16" at the bottom and 52-1/8" x 22-1/16" at the top. Thank you for choosing Kohler.

A:  Hi Carlita, this is Lisa with Kohler Co. I am glad to answer your question. It is not recommended to insulate the tub, prior to installation. Thank you for choosing Kohler.

A:  Hi epage, this is Sarah with Kohler Customer Service. I am glad to address your question. Yes, the lumbar angle on the back rest is 24° from the vertical. Thank you for choosing Kohler.

A:  Hi Amie, this is Sarah with Kohler Customer Service. I am glad to address your question. The tile flange is built into the bath. It is an integral part that cannot be removed. Thank you for choosing Kohler.

A:  I had the same issue. Contacted Kohler and they told me I need to have my receipt. Who keeps a receipt for a bathtub for 2 to 3 years?

A:  Noreen, my name is Jessica with Kohler Customer Service. I am sorry to hear your Archer tub has cracked. We design our products with customers like you in mind. We would like to connect with you. Please contact our Customer Care Center at 1-800-4Kohler (1-800-456-4537). Thank you for choosing Kohler.

A:  Hello Jane, my name is Kassi with Kohler Co. I'd be glad to answer your question. The basin area at the bottom of the K-1123-0 bath is 45-1/8" by 19-11/16". Thank you for choosing Kohler.

A:  joyon1216, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. The following link is to the installation instructions for K-1123-RA-0: https://bit.ly/3mfq5et. Thank you for choosing Kohler.

A:  Hello Roxanne, this is Keisha with Kohler Co. I am happy to address your question. The height of K-1123-RA is 19". Thank you for choosing Kohler.

A:  We also loved the look.  But we also have cracks after 12 months.  We always believe Kohler was top of the line. We purchased everything the toilet, the faucet, shower head and tub from Kohler. We have replaced every item within 6 months except the tub. Now it needs to be replaced.  Just makes us sick. We will not purchase Kohler brand again.

A:  HI Thomas, this is Sarah with Kohler Co. I am sorry to hear about your concerns. A crack in an acrylic product could be caused by impact (something striking the bath), during or after installation. It could also be a result of improper installation. If a defect was found in the manufacturing of the bath, this would be covered under the warranty. The acrylic bath material is strong and durable with a high-gloss finish for lasting beauty. We expect your product experience to be trouble-free and provide years of happy bathing use. Thank you for choosing Kohler.

A:  I not only have bought 1, but 2 of these. My first one cracked out after 6 years, and my second one made it just 2 years. About to redo my bathroom shower/tub 3 times in 8 years solely because of these tubs cracking. Incredibly disappointed.

A:  We have just noticed small cracks. It looks like someone has touched it up from the factory. They are starting to show.

A:  Hello Louis, this is Keisha with Kohler Co. I am happy to answer your question. Our baths can be installed with or without a shower door. The shower doors that are compatible with K-1123 are K-706000/003/004/007/163/166, K-707000/001/002, K-707609/618, K-702200 or K-709062 sliding bath door. Thank you for choosing Kohler.