Q:What is a pocket window ? Is it like an insert ? I want to replace wooden windows. I just want to remove the sash and replace with new. Do you have a wooden window unit that I can install.. I want to leave the existing buck and existing brick mold...
by|Sep 29, 2023
1 Answer
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A: Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, then can either answer your question or transfer you to your local store to answer your specific question.
by|Oct 2, 2023
Q:can 2 of these windows be mulled together
by|Jul 3, 2022
1 Answer
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A: Thank you for your inquiry. Yes the windows can be mulled together. Please contact your local Home Depot store as they will need to order the connectors and mull covers for you.
by|Jul 5, 2022
Q:Can you remove the nail fin? How?
by|Sep 28, 2020
1 Answer
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A: Yes the nail fin can be removed. You will need to use a utility knife to do so. Score the nail fin along the frame on all sides and with a pair of pliers and gloves, bend it until it snaps off. This will not effect the integrity of the product or any future warranty issues you may encounter.
Sincerely
Jeld-Wen Customer Service Team
by|Sep 14, 2022
Q:Can I paint the exterior of this window
by|May 11, 2020
1 Answer
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A: The exterior is already White since it is a clad window, the metal is white. It can be painted at some point. Follow the recommendations of the care and maintenance information you received with the window.
Sincerely,
Jeld-Wen Customer Service Team
by|May 14, 2020
Q:Does JELD-WEN make replacement windows that would be custom sizes to fit in old DH window frames? Similar to Andersen"s "insert windows"?
by|Apr 9, 2020
1 Answer
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A: Yes, we offer two choices, the sash replacement kits, which fit into the existing frame of any manufacturers windows and our pocket windows. The pocket windows have a 3 1/4" jamb that will adapt to a 4 9/16 jamb on an existing frame, or the 6 9/16 for 2 x 6 construction.
Sincerely,
Jeld-Wen Customer Service Team
by|Apr 10, 2020
Q:Are windows frosted
by|May 6, 2019
1 Answer
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A: Yes, you can get this window with Obscure glass as an option. Please visit your local Hoem Depot mill work department for a quote.
Sincerely,
Jeld-Wen Customer Service Team
by|May 7, 2019
Q:IS the included screen a 1/2 height screen that can be raised, or a full height screen that can be removed?
by|Apr 16, 2019
1 Answer
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A: You can only get a full screen for the w2500 DH window. You would need to go with a w4500 DH to get the option for a half screen.
Sincerely,
Jeld-Wen Customer Service Team
by|Apr 16, 2019
Q:Will both of these windows come out for egress/fire escape purposes?
by|Feb 8, 2017
1 Answer
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A: RJ,
Thank you for your inquiry. Both sash in our double hung windows do come out of the frame. You will need to check on the Egress measurements required in your area. Have a great day!