Questions and Answers for JELD-WEN 39.5 in. x 53.5 in. V-2500 Series Brown Painted Vinyl Double Hung Window with BetterVue Mesh Screen

A:  Dear Valued Home Depot Customer, To better answer your question, please contact our HD.com customer service department at 800-430-3376 call any day between 6 a.m. and 2 a.m. EST, or call your local store, they can either answer your question or transfer you to your local store to answer your specific question.

A:  Dear Valued Home Depot Customer, To better answer your question, please contact our HD.com customer service department at 800-430-3376 call any day between 6 a.m. and 2 a.m. EST, or call your local store, they can either answer your question or transfer you to your local store to answer your specific question.

A:  The unit has a lock on the top of the bottom sash, that engages with the keeper on the bottom of the top sash.

A:  Thank you for your question. Our products that are offered in black laminate would also be offered in bronze and they would be the same price. I am unsure if you were in a store or saw these on line. If you are on line and cannot find it, I would suggest going to your local store and ask them to quote the product for you. If they are unable, they would need to send all of the information to us to quote for them.

A:  No, it is not fire-resistant for 20 minutes.

A:  Thank you for you inquriy. No this window is not laminated. Please visit your local Home Depot to see laminated glass and fire rating options.

A:  Dear Valued Home Depot Customer, To better answer your question, please contact our HD.com customer service department at 800-430-3376 call any day between 6 a.m. and 2 a.m. EST, or call your local store, they can either answer your question or transfer you to your local store to answer your specific question.

A:  Thank you for your interest. To review full details of our warranty, please use this link to view on our website: http://9dc159b43a66b1fe0a49-bd2073f7c8dbd16f36eed639782493f0.r48.cf1.rackcdn.com/3585/Window_Warranty_Eff_02-01-2014_Cert.pdf

A:  Thank you for your interest. The simulated divided lite (or SDL) is only available in our v4500 window line. If you are interested, please visit a Home Depot store near you so a window and door associate may quote and order what you want using the in-store special order catalog.