Q:Hi, what is the air infiltration number for your picture windows and sliding doors? Thank you
by|Oct 9, 2023
1 Answer
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A: Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question.
by|Oct 11, 2023
Q:Is this window a tempered glass?
by|Sep 9, 2023
1 Answer
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A: Thank you for your inquiry. This window is configured with annealed glass. To find out about availability of a similar window with tempered glass, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, then can either answer your question or transfer you to your local store to answer your specific question.
by|Sep 12, 2023
Q:Is this glass frosted?
by|Aug 29, 2023
1 Answer
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A: Thank you for your inquiry. This window is configured with clear glass. To find out about availability of frosted glass, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, then can either answer your question or transfer you to your local store to answer your specific question.
by|Aug 31, 2023
Q:How thick is the glass?
by|Jul 27, 2023
1 Answer
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A: The glass thickness for the glass 2 panes in this unit is 3/32" Interior Pane and 3/32" Exterior Pane.
by|Jul 27, 2023
Q:Can this window be turned to 36 h and 48 with
by|Jul 10, 2023
1 Answer
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A: Thank you for your inquiry. This window uses a weep (drainage) system, so the sill which is 36" wide must be installed horizontally. For that reason we recommend that you install the window as configured. To find a similar window configured to suit your needs, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, or call your local store, they can either answer your question or transfer you to your local store to answer your specific question.
by|Jul 11, 2023
Q:This image should be corrected. It indicates the rough opening is greater than the nailing flange.
https://www.homedepot.com/p/JELD-WEN-47-5-in-x-47-5-in-V-4500-Series-White-Vinyl-Picture-Window-w-Low-E-366-Glass-THDJW142100106/205807127#overlay
by|Jun 18, 2023
1 Answer
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A: Thank you for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action.
by|Jun 19, 2023
Q:Will this work with both 2x6 and 2x4 framed walls?
by|May 12, 2023
1 Answer
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A: Thank you for your inquiry. This window can be installed into both 2x4 and 2x6 walls.
by|May 12, 2023
Q:Do you guys offer custom size windows that the customer can install himself?
by|Apr 8, 2023
1 Answer
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A: Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, or call your local store, they can either answer your question or transfer you to your local store to answer your specific question.
by|Apr 10, 2023
Q:When using the nail fin, how far outside the framing/rough opening does the window extend?
by|Mar 18, 2023
1 Answer
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A: Thank you for your inquiry. The window extends 1 5/16" towards the exterior from whatever it's nailed to, either studs or sheeting.
by|Mar 22, 2023
Q:is this an impact window?
by|Mar 14, 2023
1 Answer
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A: Thank you for your inquiry. This window does not have impact glass. to inquire about the availability of a window that suits your needs, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, or call your local store, they can either answer your question or transfer you to your local store to answer your specific question.