Q:Why would a fixed window have a drain so as to not allow for vertical or horizontal installation? Couldn’t drain holes be added on the bottom edge if actually needed?
by|Apr 2, 2024
1 Answer
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A: Thank you for your inquiry. The drain (weep) system allows water that gets under the glazing bead to exit to the exterior of the frame. Modifying this window could easily lead to damage that could impede the correct functioning of the weep system. For help in configuring windows sized for the correct width/height needed, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question.
by|Apr 3, 2024
Q:What is the difference between v2500 and v4500 series windows
by|Apr 1, 2024
1 Answer
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A: Thank you for your inquiry. The primary difference between the V4500 and V2500 vinyl picture windows is the frame depth, 3.125" for the V4500 and 2 29/32" for the V2500. There are some differences in available options that vary from one type to the other. For more information about the differences, visit https://www.jeld-wen.com/en-us, or contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question.
by|Apr 1, 2024
Q:Does this window have a "channel" around the perimeter to accept siding
by|Mar 14, 2024
1 Answer
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A: Thank you for your inquiry. This window does not have a j-channel. For help finding a window configured to suit your needs, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question.
by|Mar 16, 2024
Q:Can these be mulled?
by|Mar 8, 2024
1 Answer
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A: Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question.
by|Mar 8, 2024
Q:The overall dimension is 47.5x35.5 but what is the actual glass size?
by|Feb 26, 2024
1 Answer
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A: Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question.
by|Feb 27, 2024
Q:what's the U value of this window? Ty
by|Feb 19, 2024
1 Answer
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A: Thank you for your inquiry. The U Factor for this window, as configured, is .27.
by|Feb 20, 2024
Q:Can this window be used in a sauna? What are the temperature specs?
by|Jan 11, 2024
1 Answer
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A: Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question.
by|Jan 12, 2024
Q:Can you please provide the Manufacturer Product Code? I need to check energy start characteristics as described at https://www.energystar.gov/productfinder/product/certified-windows/results
by|Dec 3, 2023
1 Answer
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A: Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question.