Q:Will 59.5 by 59.5 window fit to replace window that is 58.5 by 58.5
by|Nov 13, 2023
1 Answer
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A: Thank you for your inquiry. This window is sized to be installed into an opening of 60" x 60".
by|Nov 14, 2023
Q:what is actual frame size for screen
by|Nov 12, 2023
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A: Thank you for your inquiry. The dimensions of the screen are 22 7/16" wide by 33 13/16" tall. The dimensions of the entire window are 47 1/2" wide by 35 1/2" tall.
by|Nov 13, 2023
Q:By chance does this come in brown vs white or black? We need for a log cabin
by|Nov 4, 2023
1 Answer
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A: Thank you for your inquiry. To find out about availability of a similar window configured in different finishes, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, then can either answer your question or transfer you to your local store to answer your specific question.
by|Nov 6, 2023
Q:Does the 59.5 wide x 35.5 high sliding window meet egress requirements?
by|Nov 1, 2023
1 Answer
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A: Thank you for your inquiry. The clear opening on this window when the sash is wide open is 26.4" wide by 32.6"h for a total of 5.9 square feet. This window meets egress requirements.
by|Feb 16, 2024
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Q:What thicknesses are the two panes?
by|Oct 24, 2023
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A: Thank you for your inquiry. In this window the individual glass panes are 3/32" thick, and the insulated glass units are 11/16" thick.
by|Feb 23, 2024
1 found this answer helpful
Q:Is this dual pane
by|Sep 28, 2023
1 Answer
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A: Thank you for your inquiry. This window, as configured has dual pane insulated glass units with SunResist LowE coating and argon gas fill.
by|Oct 12, 2023
Q:Does the 47.5w x 35.5h meet egress requirements?
by|Sep 23, 2023
1 Answer
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A: Thank you for your inquiry. This window has a clear opening when wide open of 20.4" wide by 23.6" high for a total of 4.6 square feet. This window does not meet egress.
by|Sep 25, 2023
Q:What series comes with tempered glass
by|Sep 15, 2023
1 Answer
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A: Thank you for your inquiry. Tempered glass is an optional pick that is available to choose with any of our series. To check availability of a window or door configured with tempered glass, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, then can either answer your question or transfer you to your local store to answer your specific question.
by|Sep 15, 2023
Q:Is this a tempered window?
Held wen v2500
by|Sep 11, 2023
1 Answer
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A: Thank you for your inquiry. This window is configured with annealed glass, not tempered. To find out about availability of a similar window with tempered glass, please contact our HD.com customer service department at 1-800-466-3337, call any day between 6 a.m. and 2 a.m. EST, then can either answer your question or transfer you to your local store to answer your specific question.
by|Sep 12, 2023
Q:We are having issues with water seeping into the interior window channel? any suggestions on how to correct this problem?
by|Sep 4, 2023
1 Answer
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A: Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.