Questions and Answers for Home Decorators Collection 11 ft. Auto Tilt Patio Umbrella in Graphite Sunbrella-DISCONTINUED

A:  Global, Thanks for your inquiry. The height of the outer edge on the 11 ft. Auto-Tilt Patio Umbrella when umbrella is fully opened and upright is 76.8 inches tall.

A:  Buddy, Thanks for your question. 11 ft. Auto-Tilt Patio Umbrella in Dorsett Cherry Sunbrella with Black Frame at a price that is slightly less than the 10 ft. Auto-Tilt Patio Umbrella in Dorsett Cherry Sunbrella. Please check back for future availablity of this wonderful umbrella in Dorsett Cherry.

A:  Thank you for your recent inquiry with The Home Depot. I believe the best advice would be to talk to one of our many specialty department professionals at your local Home Depot store. For any other questions, please visit your nearest local Home Depot store or call us at HomeDepot.com Customer Service 800-430-3376.

A:  Thank you for your recent inquiry with The Home Depot. This item does not come with a manufacturer warranty. We also offer an Extended Protection Plan on some items through your local Home Depot store. To see if an Extended Protection Plan is available for this item, please visit your local store. For more information on our Extended Protection Plan, please visit http://www.homedepot.com/c/webapp/catalog/servlet/ContentView?pn=The_Home_Depot_Protection_Plans&storeId=10051&langId=-1&catalogId=10053&searchRedirect=extended+protection+plan&redAB=A&NCNI-5. For any other questions, please call us at HomeDepot.com Customer Service 800-430-3376.

A:  Thank you for your quesiton! The frame of the item is made from aluminum. Please visit www.HomeDepot.com to place your order for this item today! Thank you for choosing The Home Depot!

A:  Sonny, Thank you for your question! Some of the different patterns on this item are made from polyester which are the ones that are less expensive, and the other are made from Sunbrella fabric. We apologize for any inconvenience this may have caused. Please visit us at www.HomeDepot.com to place your order today! Thank you for choosing The Home Depot!

A:  Karin, Thank you for your question! I am sorry to hear that you have had troubles with your item. Please call our customer service line for further information at 1-800-466-3337.

A:  Fergie, Thank you for your question! Unfortunately the bases are not included with the umbrella. Please visit www.HomeDepot.com to choose a base today! Thank you for choosing The Home Depot!

A:  Thank you for asking. If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10% (Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases.) For assistance please contact our Customer Care department at 1-800-430-3376 (merchandise) or 1-800-455-3869 (appliances). A phone representative will be able to further assist you with your order.

A:  Hello Nancy and thank you for your question. Turn the umbrella upright and crank the handle clockwise to open the umbrella to its fully open position. To tilt, continue to turn the crank to desired position. Check out more information under the section “Opening & Tilting Umbrella” in the Assembly and Operation Instructions located here: http://www.homedecorators.com/instructions/15497.pdf. Best wishes with your new umbrella!