Questions and Answers for Home Decorators Collection Mocha Cordless Blackout Cellular Shades for Windows - 59.5 in. W x 72 in. L (Actual Size 59.25 in. W x 72 in. L)

A:  Hello, thank you for your interest in Home Decorators collection window treatments and taking the time to reach out. Both are white but please note Shadow white is a room darkening shade and may have a greyish tone due to the room darkening material in the shade whereas Snow drift is light filtering and will appear brighter white. -GO

A:  Hello, thank you for your interest in Home Decorators collection window treatments and taking the time to reach out. We do recommend for 2 screws to be used for installation to avoid the shades falling from the window when operating. -GO

A:  Thank you for reaching out to us. The best way to take a blind out from the brackets is to take a screw driver, push down on the tab behind the shade on the bracket and it will release the shade. - SS

A:  Kindly note the shade works with a self-adjusting mechanism. To activate the system, gently lower the shade to the full extension of the height and then raise the bottom rail back up to the headrail. The customer should start to feel the tension tighten. Repeat until the shade works as it should. If you do not feel the tension tighten after a few repetitions, please contact our customer service at 800-666-1779 or email us at customerservice@nienmade.com for further assistance. -GO

A:  Hello, thank you for your interest in Home Decorators collection window shades. For Inside Mount Installations (Inside the window frame) – Order your exact window size. 1/4 in. deduction will be taken on the width for a precise fit inside the window frame. (Example) Window Width = 23 inches; Order = 23 inch shade; Actual Shade Size = 22.75 inches -GO

A:  Hello, thank you for taking the time to reach out. Nien Window Fashions® products are warranted to be free from defects in materials or workmanship as long as the original purchaser owns the blind/shade(s). This warranty does not cover the following: 1) Any damage caused by unauthorized repairs, improper installation, cleaning, maintenance. 2) Normal wear and tear. 3) Accidents, alterations, misuse, abuse to the product, act of God. 4) Exposure to elements, excessive humidity, fading, discoloration over time. 5) Shipping charges, any removal and reinstallation cost.

A:  Hello, thank you for your interest in Home Decorators collection window treatments and taking the time to reach out. For Outside Mount Installations (Outside the window frame) – Recommended to add 4 inches to the width (2” on both sides) and length for optimal light control and privacy. -GO

A:  Hello, thank you for your interest in Home Decorators collection window treatments and taking the time to reach out. The Home Depot store can help cut the width down, but the length cannot be cut. -GO

A:  Hello, thank you for your interest in Cordless cellular shades and taking the time to reach out. Please note the smallest width offered is 18" and smallest height is 48". If you are looking for a specific size, we would recommend viewing the custom products. -GO