Questions and Answers for Home Decorators Collection Shadow White Cordless Blackout Cellular Shades for Windows - 44 in. W x 48 in. L (Actual Size 43.75 in. W x 48 in. L)
Q:Is shadow white the same color as snow drift and if not what’s the difference?
by|Apr 9, 2024
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A: Hello, thank you for your interest in Home Decorators collection window treatments and taking the time to reach out. Both are white but please note Shadow white is a room darkening shade and may have a greyish tone due to the room darkening material in the shade whereas Snow drift is light filtering and will appear brighter white. -GO
by|Apr 22, 2024
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Q:Can you mount these shades on the inside with just one screw on each bracket instead of two? I don’t have space for the second screw.
by|Apr 8, 2024
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A: Hello, thank you for your interest in Home Decorators collection window treatments and taking the time to reach out. We do recommend for 2 screws to be used for installation to avoid the shades falling from the window when operating. -GO
by|Apr 10, 2024
Q:How to remove blind from bracket
by|Apr 7, 2024
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A: Thank you for reaching out to us. The best way to take a blind out from the brackets is to take a screw driver, push down on the tab behind the shade on the bracket and it will release the shade. - SS
by|Apr 8, 2024
Q:Shades are sagging on one end. What can I do to straighten them.
by|Apr 7, 2024
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A: Kindly note the shade works with a self-adjusting mechanism. To activate the system, gently lower the shade to the full extension of the height and then raise the bottom rail back up to the headrail. The customer should start to feel the tension tighten. Repeat until the shade works as it should. If you do not feel the tension tighten after a few repetitions, please contact our customer service at 800-666-1779 or email us at customerservice@nienmade.com for further assistance. -GO
by|Apr 9, 2024
Q:Can these be installed internally when the flat part of my frame is only 3/4”?
by|Apr 6, 2024
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Q:The inside measurement of my window is 29 3/4 inches. What size cellular shade should I order?
by|Mar 26, 2024
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A: Hello, thank you for your interest in Home Decorators collection window shades. For Inside Mount Installations (Inside the window frame) – Order your exact window size. 1/4 in. deduction will be taken on the width for a precise fit inside the window frame. (Example) Window Width = 23 inches; Order = 23 inch shade; Actual Shade Size = 22.75 inches -GO
by|Mar 27, 2024
Q:warranty on these
by|Mar 26, 2024
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A: Hello, thank you for taking the time to reach out. Nien Window Fashions® products are warranted to be free from defects in materials or workmanship as long as the original purchaser owns the blind/shade(s).
This warranty does not cover the following:
1) Any damage caused by unauthorized repairs, improper installation, cleaning,
maintenance. 2) Normal wear and tear. 3) Accidents, alterations, misuse, abuse to
the product, act of God. 4) Exposure to elements, excessive humidity, fading,
discoloration over time. 5) Shipping charges, any removal and reinstallation cost.
by|Mar 27, 2024
Q:My window is 70 inches wide for outside install what size is right?
by|Mar 25, 2024
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A: Hello, thank you for your interest in Home Decorators collection window treatments and taking the time to reach out. For Outside Mount Installations (Outside the window frame) – Recommended to add 4 inches to the width (2” on both sides) and length for optimal light control and privacy. -GO
by|Mar 26, 2024
Q:Can you cut the length to fit? This has been answered at least twice. One recent answer states that you can cut the length to fit and another older states that you can’t. Which answer is correct?
by|Mar 23, 2024
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A: Hello, thank you for your interest in Home Decorators collection window treatments and taking the time to reach out. The Home Depot store can help cut the width down, but the length cannot be cut. -GO
by|Apr 5, 2024
Q:Latte Cordless Blackout Cellular Shades for Windows - 29.5 in. W x 48 in. L (Actual Size 29.25 in. W x 48 in. L) Can you make this in 15” wide and 40” long?
by|Mar 10, 2024
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A: Hello, thank you for your interest in Cordless cellular shades and taking the time to reach out. Please note the smallest width offered is 18" and smallest height is 48". If you are looking for a specific size, we would recommend viewing the custom products. -GO