Questions and Answers for Hampton Bay Olivet 3-Light Chrome Vanity Light with Cube Glass Shades

A:  Good day, this fixture uses G9 bi-pin Halogen bulbs & you can get it in any of the stores like HD. Replacement method is by pulling & pushing gently. please see some youtube videos for guidance.

A:  Good day, yes, they could be cleaned on the inside, by carefully removing them.

A:  Good day, Socket rings are mechanical component, they guide the Bulb seating into the socket only not glowing. please reach customer care for further assistance.

A:  Good day, Socket rings are mechanical component, they guide the Bulb seating into the socket only not glowing. please reach customer care for further assistance.

A:  Make sure the light is off long enough for the bulb to cool, hold the shade with 1 hand and reach into the shade to grab the bulb with 2 fingers of the other hand and pull. Maybe wiggle it a little while pulling. If you do not hold the shade while pulling, you risk pulling the socket out of the arm, as happened to me. If that happens you will need to replace the entire fixture.

A:  Hello, you have to be gentle, when removing the bi-pin bulb. Please refer to page 6 of the installation guide to see removal.

A:  Hi MannyM, Please send an email to orders@eurofase.com with the model number and part needed. As well as your full name and mailing address, we will email you back with confirmation. Hope this helps!

A:  Please contact our customer service department at 1-833-695-2045 and one of our representatives will be able to help you with this question.

A:  Hi Linda - yes it is. Just call 1-800-660-5391 and ask to speak to Ajla in National Accounts. Let her know that Claudio directed you to call her for some glass for the Olivet vanity light. You can also send me an email; claudio.stornelli@rurofase.com with “Olivet glass” I’m the subject line and I will help you. Thank you, Claudio

A:  They usually do for me, but sometimes I have to gently move them inside the socket in all directions but careful so they don’t break. I have 3 of these in my bathrooms, a 4 light, a 5 light and a 6 light. Had them for probably 5 years or so and I’m very happy.

A:  Hello MM. Please contact our customer service department at 1-833-695-2045 and one of our representatives will be able to help you with this question. Hope this helps!