Questions and Answers for Glacier Bay Builders Toilet Paper Holder in Brushed Nickel

A:  Hello Smith, thank you for submitting this question. There should be a set screw holding in place perhaps it is stripped, you can call to get another screw. If you have any additional questions, please feel free to contact us by calling at 1-888-328-2383. Our business hours are 8:00 AM - 8:00 PM Monday through Friday and 9:00 AM - 6:00 PM Saturday EST. It is our pleasure to be able to provide you with support and assistance for your product purchases.

A:  Yes. It will even hold a fresh double & "mega roll.

A:  Hello and Thank you for your question. The distance from the wall to the post is only 3" If you have any additional questions, please feel free to contact us by filling out the online form at http://globeunion.custhelp.com/app/ask/ or by calling us directly at 1-888-328-2383. Our business hours are 8:00 AM - 8:00 PM Monday through Friday and 9:00 AM - 6:00 PM Saturday EST. It is our pleasure to be able to provide you with support and assistance for your product purchases.

A:  I'm not sure how big the toilet paper I buy is. I buy Charmin with 320 sheets per roll and do not have a problem with the roll making contact with the wall. It is snug though.

A:  Yes it works wells with the new larger rolls and doesn't make contact with the wall.

A:  It comes with a template and identifies the spacing easily.

A:  There is a template included with the product and makes installation simple.

A:  Hello and Thank you for your question, unfortunately we don't have a template, however the measurement from the middle of the left post to the middle of the right post is 6 1/8" If you have any additional questions, please feel free to contact us by filling out the online form at http://globeunion.custhelp.com/app/ask/ or by calling us directly at 1-888-328-2383. Our business hours are 8:00 AM - 8:00 PM Monday through Friday and 9:00 AM - 6:00 PM Saturday EST. It is our pleasure to be able to provide you with support and assistance for your product purchases.

A:  about 6 inches wide.

A:  Hello and thank you for your question it is 8.25" If you have any additional questions, please feel free to contact us by filling out the online form at http://globeunion.custhelp.com/app/ask/ or by calling us directly at 1-888-328-2383. Our business hours are 8:00 AM - 8:00 PM Monday through Friday and 9:00 AM - 6:00 PM Saturday EST. It is our pleasure to be able to provide you with support and assistance for your product purchases.

A:  You should be able to order the requested part for this item. Please give our manufacturer support team a call at: 888-328-2383 so they can confirm & assist with placing order. Thanks for reaching out.

A:  I would contact the company.

A:  Great color that matches my bathroom hardware.

A:  Thank you for your recent inquiry with The Home Depot. I believe it would be best to reach out to the manufacturer for assistance. The manufacturer is Glacier Bay and their customer service department can be reached at 1-877-527-0313 and select "Option 3."

A:  take it back and get another one, there should be two

A:  Use a drywall anchor, the white screw in kind, then reapply the holder.

A:  make sure you have spaced the holders correctly, that will stop the wiggle

A:  I was concerned about a similar issue when I installed mine - more a concern of the unit tearing away from the wall over time if someone wasn't careful when removing the old roll. I had my husband make me two squares out of some nice oak wood we had and I stained them the color of our new bathroom cabinets. The oak squares are beveled, not much larger than the holders, and provide a nice solid base to attach the holders to before securing the squares to the wall with mollys. Gives it a nice look too if you have wood or wood accents in your bathroom! I did the same thing behind our light fixture and towel bar using a solid lengths of oak for the light, and two squares for the towel bar, to tie the look together.

A:  Hi, Nelson. The tech support team can help you get the holder working properly. Please give them a call at 888-322-4463 with your model number or SKU. Thanks!

A:  Hi, Pam! Apologies for the problems with getting what you need. I don't see a Edgewood double post TP holder, but I do see this item:Glacier Bay Edgewood Multi Purpose Bar in Chrome. I know it doesn't look like a conventional TP holder but the specifications graph says it can be used for that & you could always return the item in the store for your convenience. Currently the item is out of stock online but it may be stocked in your local store as it offers the "check store inventory" option on the website. Just select your local store and "Set as My Store," then revisit the product page to check local inventory. If it is not in your area, typically items return to stock within 3-4 weeks & if not, you are welcome to call the online team (800-430-3376) who can advise of the specific ETA on the item. *Also, every store's Special Services desk has a special order bath catalog and you may be able to find something similar there. I know this is a lot of info but I hope it helps. Thank you for reaching out!

A:  sorry, not using chrome, check with the store or the company