Questions and Answers for GE Profile 36 in. 450 CFM Ducted Wall Mount Range Hood with Light in Stainless Steel

A:  Thanks for checking with us! The vent hood must be installed 24" min. and 30" max. above the cooking surface, and the hood installation height, from the cooking surface to the bottom of the hood, depends upon ceiling height and duct cover limitations, which can be found on page 13 here: https://images.thdstatic.com/catalog/pdfImages/c8/c8b5f284-27c9-41ed-b340-90b24881bbc5.pdf. We do recommend installing as directed for safety reasons. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEAppliances

A:  Hello there, this is an excellent question and we're happy to assist you. Yes, this can be vented through the rear wall and instructions for this begin on page 10 of the installation instructions here: https://images.thdstatic.com/catalog/pdfImages/c8/c8b5f284-27c9-41ed-b340-90b24881bbc5.pdf - We hope this is the information you were wanting to see and we're wishing you the best. Reach out to us on social media at any time if you have any other questions. - Guy@GEA

A:  Hi! Thanks for asking. If you're venting the hood externally, then the height from the cooktop surface to the bottom of the vent hood would need to be between 34" to 36". If you're using recirculating venting, that height would need to be between 30" to 36" instead. A useful table as well as a diagram can be found on page 13 of the installation instructions. The Upper Duct Cover is: 25.81" H and the Lower Duct Cover is: 27.56" H. Hope this is helpful! Best wishes. -Michael@GEA

A:  Hello there, thanks for reaching out to us for help. We're sorry to say you must use an 8" round duct with this hood. We hope that's useful information and we're wishing you the best. - Guy@GEA

A:  Hi there! Thanks for asking. This model is meant to be mounted on the wall and vented through the roof. The max ceiling height that this unit can reach, based on a 36" countertop height, and if you're venting externally, is 10' 2". If you've got vaulted ceilings, we would not recommend that you modify the duct covering. We hope that this helps. If you have other questions, feel free to reach out to us on social media. Best wishes. -Michael@GEA

A:  Hi 2TwentyTwo2 - Thanks for reaching out to us! We truly appreciate you choosing this designer range hood for your home and are happy to direct you on this. The lights in this hood are 12-volt, 20-watt halogen bulbs with a G4 base, part WB01X10239. When replacing them, you must use a bulb with the same wattage to prevent damage to the unit. We can understand preferring a whiter color temperature and would recommend that you reach out to GE Appliance Parts, as they will be your best resource on available replacement parts for your unit. You can contact them by calling 1-877-959-8688 Monday - Friday: 8 a.m. - 8 p.m. ET, Saturday: 8:30 a.m. - 5 p.m. ET, or reach out to them via their Contact Us page online. We hope that this helps! -Eliza@GEA

A:  Hi Tsilina - Thanks for reaching out to us and for choosing this designer chimney hood for your home! We are sorry to hear that the lights are not working and for the inconvenience this has caused. We are happy to direct you on this! The lamp in your hood takes 12-volt, 20-watt halogen bulbs, part #WB01X10239. You can learn more about this replacement on page 6 of your Use and Care Manual. - For guidance in ordering these parts, we would recommend that you reach out to GE Appliance Parts via our Contact Us page online or by calling 1-877-959-8688 Monday-Friday: 8 a.m. - 8 p.m. ET, Saturday:8:30 a.m. - 5 p.m. ET. Please feel free to reach back out to us if you have any additional questions. We are always happy to help! -Eliza@GEA

A:  Hi MsConcerned1 - Thanks for viewing GE Model # PV970NSS! If you are referring to the grease filter, part # WB02X11478 ($52.75) can be purchased online at GEApplianceparts.com or call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. Keep in touch at GEAppliances.com. Sue