Questions and Answers for GE 1.7 cu. ft. Over the Range Microwave in Stainless Steel

A:  Hello, thank you for your question! In this case, we recommend you disconnect the power or flip the breaker for 2 to 3 minutes as this will often times reset the electronics. If this does not resolve your issue, then we recommend you please schedule an appointment with our certified technicians by calling 1-800-432-2737. -CV

A:  Hi Jenn07- I am happy to help. Model JVM6172DFBB will fit in the same space as your current model. You will need to use the mounting brackets that come with the new model. We appreciate you checking.

A:  Hi BillA11- This is Sue at GE Appliances. Thanks for viewing our Over-The-Range Microwaves! The control panel is not backlit. Check out our GE PROFILE SERIES OVER-THE-RANGE OVEN WITH ADVANTIUM® TECHNOLOGY PSA9120SFSS with backlit controls. The Speedcook technology lets you enjoy oven-quality results two to four times faster than a conventional oven. Over 175 Pre-programmed recipes make meals easy. Cook with Convection, Speedcook, Microwave, and Broil, plus additional Warm, and Proof modes: http://www.homedepot.com/p/GE-Profile-Advantium-1-7-cu-ft-Over-the-Range-Microwave-in-Stainless-Steel-with-Speedcook-PSA9120SFSS/204478564?keyword=PSA9120SFSS- Thanks for checking with us!

A:  Hi HP- This is Sue at GE Appliances. We are excited to hear of your interest! An over-the-range microwave cannot be installed in a wall cabinet with trim. To view the approved installation, see the Quick Specs at the following link: http://www.homedepot.com/catalog/pdfImages/f1/f17123f8-d2c5-4015-b026-f3a15dcfe4ac.pdf- Check out our GE PROFILE™ SERIES 2.2 CU. FT. COUNTERTOP MICROWAVE OVEN PEB7226SFSS and OPTIONAL 30" BUILT-IN TRIM KIT JX7230SFSS or OPTIONAL 27" BUILT-IN TRIM KIT JX7227SFSS. We suggest to view page 2 of the installation instructions for cutout and clearance requirements at the following link: https://www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40727.pdf- These kits are UL listed for installation alone or over any General Electric/Hotpoint single electric wall oven. Thanks for checking with us!

A:  Hello flankadank - this is Nancy at GE Appliances and I am happy to help you. It appears the mounting brackets are different part numbers. Therefore, we recommend using the new mounting bracket and hardware that comes with the new microwave. I hope this helps! We appreciate you checking with us!

A:  Hello Mickey - this is Nancy at GE Appliances and I am happy to help you. The minimum distance from the door hinge side to an adjacent wall should equal 1/2". I hope this helps! Thanks for checking with us!

A:  No, the door does not open flush.

A:  Hello again OCCher - This is Michelle with GE Appliances. As mentioned in our previous response for model JVM7195SFSS, the overall dimensions of your Adora model are 16-13/32" H x 29-7/8" W x 15-1/4" D. The overall dimensions of this model JVM6172SFSS are 16-1/2" H x 29-7/8" W x 15-1/4" D. Since the height of this new model is slightly larger, you may want to consider model JVM3150RFSS instead (16-3/8" H x 29-7/8" W x 15-1/4" D). Also, we must recommend using the bracket that comes with the microwave. We cannot recommend installing a new microwave on an old bracket that it is not designed for. Thank you for checking.

A:  Hello MrD9981, This is Joyce from GE Appliances. We appreciate your brand loyalty. I will be happy to help! Your current microwave is 1.6 cubic ft. and 1000 watts the approximate dimensions are the following: (HxWxD) 16 15/32 in x 29 7/8 in x 15 1/16 in. all of our current 30" models that start with the letters JVM, CVM, PVM, PNM, and SCA will normally fit into the same area. The dimensions may vary, but just slightly. These models all have a built-in fan underneath the microwave and are designed to be installed over a range or cooktop. JVM's require a minimum 66" mounting height from the floor to top of the microwave. It is also important to know that you will need to use the mounting brackets and hardware that come with the new microwave. The mounting kits have changed over the years and are not interchangeable. Current models are installed with the use of a mounting plate. There is a key slot for flat bottomed cabinets and self-directed tapping screws. Please contact us directly and we will be happy to narrow your choices down for you. Thanks so much for checking with us. Have a good day!