Questions and Answers for GE 24 in. Single Electric Wall Oven Self-Cleaning in Black

A:  No, the 24" wide wall ovens are too small. Your original model JK190R1HT is a 27' wide model. We offer several models from which you can choose. The cutout dimensions on the new models are slightly different so we recommend measuring the actual opening you have available.

A:  This oven does not come with a power cord, as it is set up to be hardwired. You can view the full instructions for this on page 3 of the installation guide here: https://images.thdstatic.com/catalog/pdfImages/49/491fe379-f621-4fa0-b7ae-a70692273b15.pdf.

A:  Yes, we can confirm that your prior model JKP13G0P4BG is a 27” wall oven. This wall oven JRP20WJWW is a 24” wall oven. However, To ensure compatibility with any wall oven, we suggest measuring your opening and comparing it to the oven's specifications to ensure a proper fit.

A:  Hi - Thanks for reaching out to us with your interest in a new GE Appliances wall oven. Over the years, the product and cutout dimensions for our wall ovens have changed. Based on our information, this oven is a 24" model and the cutout dimensions needed are likely smaller than what you have available. Your existing model is considered a 27" wall oven like our JKS5000SNSS. We encourage you to review the cutout dimensions needed for the new model and compare them to the actual dimensions you have available. Some modifications will need to be made to our existing opening. We hope this is helpful. Kind regards - Vikki@GEAppliances

A:  Hi - Thanks for reaching out to us. We are unable to locate the specifications for the model oven you provided. We recommend checking the model/serial tag again to confirm you have the correct model number. It is possible we are unable to locate the dimensions due to the age of the unit. That said, if your existing model number begins with the letters "JKP" this means your wall oven is a 27" unit and this 24" model is not compatible. We also recommend you measure the actual opening you have available in your cabinetry to ensure you are purchasing the closest comparable model. The 27" models we offer today in stainless include the JKS3000SNSS and the JKS5000SNSS. We hope this is helpful. Kind regards Vikki@GEAppliances

A:  Hi there! In order to assist you properly, we'd like to gather some additional information from you about what you're experiencing. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, please include your model and serial numbers, as well as a copy of this review, and any additional information that may be helpful for us to know. We apologize for the inconvenience, but we look forward to speaking with you further. Talk soon. Julia@GEAppliances

A:  Hello – thanks for being a part of the GE Appliances Family! We’d love to help you find a replacement. This would be a great fit for your prior model in terms of dimensions and features. Everything for installation is included, except the tools needed that are listed on page 1 of the Installation Instructions: https://images.thdstatic.com/catalog/pdfImages/fc/fc8b05c7-8537-430b-b27d-0d3df543bbd8.pdf -- We hope this is helpful and please let us know if you have any other questions. Have a great day! Lauren@GEAppliances

A:  Hi - Thank you for reaching out to us and for your interest in a new wall oven. Before making a purchase, we recommend you measure the actual opening you have available in your cabinetry to ensure this is the closest replacement model. If you have any concerns or questions, please locate the model number of your Monogram oven and reach out to us via direct message on one of our social media accounts like Facebook. Be sure to have your complete model and serial numbers as well as a snippet from this review when you do reach out and we'll be happy to confirm this is the correct replacement model. We hope to hear from you soon. Kind regards - Vikki@GEAppliances