Questions and Answers for GE 27 in. Double Electric Wall Oven with Built-In Microwave in Stainless Steel

A:  To better answer your question, please contact our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store.

A:  Either the 27" Profile PK7800SKSS or the 27" GE Appliances JK3800SHSS are compatible replacements for your existing model. A major difference between these two models is the Profile PK7800 offers convection bake in both the upper and lower ovens. These are great models that will serve you well.

A:  We recommend waiting until you have your exact cutout measurements to determine which combination would be a perfect fit. However, based on your prior model’s dimensions, this model would make a great replacement! You can consult section 2D of the Installation Instructions to ensure your cutout meets the requirements: https://images.thdstatic.com/catalog/pdfImages/e2/e2248fd1-ed8b-4ac2-9b29-2ba4c2c14ccb.pdf

A:  This model JK3800SHSS will have the features Control Lock, Defrost, Delay Bake/Delay Start, Sabbath Mode. The GE Profile will have a few more features including 10-Pass Bake Element, 8-Pass Broil Element, Closed Door Broiling. You can easily compare the two on our website by searching the model number PK7800SKSS.

A:  Yes, we can confirm that the upper oven is a microwave in this built-in model. For more information, check out the Specifications: https://images.thdstatic.com/catalog/pdfImages/cb/cb53f1b0-8bc2-4b09-a639-7983dcd05073.pdf

A:  The upper oven of this unit has a built-in microwave. To use the microwave, you will press the "Microwave" pad and use the selector dial to find the option you want to use. If you'd like, you can view the full instructions for the oven and microwave on page 10 of the use and care manual here: https://images.thdstatic.com/catalog/pdfImages/9a/9a88f6ce-a3af-4dfa-8961-93b30d37e8d8.pdf.

A:  These two models do not have the same exact dimensions. The dimensions for JK3800SHSS are: 42 3/8 H x 26 3/4 W x 26 7/8 D. We recommend you review the "Cutout For Double Ovens (with Upper Microwave Oven)" section on pg. 1 of the Installation Instructions to determine if your location meets the installation requirements: https://images.thdstatic.com/catalog/pdfImages/e2/e2248fd1-ed8b-4ac2-9b29-2ba4c2c14ccb.pdf.

A:  Hello there - We appreciate you reaching out to us! We're happy to help you with this and we apologize that you were sent the wrong bottom trim kit. Please send us a private message on social media so we can better assist you. We look forward to speaking with you soon. -Kacie@GEAppliances