Questions and Answers for GE 5.6 cu. ft. Slide-In Gas Range with Self-Cleaning Convection Oven in White

A:  Hi Dilly - Thanks for reaching out to us regarding your GE gas range. We are sorry to hear you must light the burners with a match and apologize for any inconvenience this has caused. Check the home circuit breaker and plug/outlet to ensure the range is getting power (120V). Also, you'll find tips in the following troubleshooting link- GAS BURNERS WILL NOT LIGHT: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17361 - A qualified GE service technician may be required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. We hope this is helpful. Keep in touch at GEAppliances.com for all your appliance needs! Sue

A:  Hi Annie- Thanks for choosing our GE Model # JGS750SEFSS! This slide-in range is designed for easy installation in a standard 30" wide free-standing range cutout. The strip of counter (2.25" lip) at the rear will need to be removed for installation. The oven vent at the rear will not overhang the counter. We suggest to view "Specifications" at the following link for details: https://www.homedepot.com/catalog/pdfImages/c8/c800574a-f042-40e6-b3aa-36db2083257f.pdf - Keep in touch. We are always eager to provide assistance. Enjoy! SUEatGEA

A:  Hi Slc- Thanks for your purchase! We apologize for any inconvenience this has caused and glad to provide assistance. Fault codes are programmed in all electronic range or oven controls. These codes help GE Appliance Factory Service technicians quickly diagnose issues. You may need to simply reset the electronics. Disconnect all power to the oven for at least 30 seconds and then reconnect power. If the function error code repeats, we encourage you to schedule a service appointment for diagnosis. To schedule service, on-line, 24 hours a day, visit us at GEAppliances.com, or call 800.GE.CARES (800.432.2737). Keep in touch. We are always eager to help! SUEatGEA

A:  Hi Ash- Check out our latest Model # JGS760SELSS: http://www.homedepot.com/p/GE-5-6-cu-ft-Slide-In-Gas-Range-with-Self-Cleaning-Convection-Oven-in-Stainless-Steel-JGS760SELSS/302558860?keyword=JGS760SELSS - Anytime we hear issues encountered in the use of one of our products, we get involved. Therefore, you should not expect any issues with your new range. Rest assured we have established high standards in appliance quality and design. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. We know you have choices and hope that you will place your trust in us! SUEatGEA

A:  Hi Ash- Thanks for viewing GE! The latest model is our GE® 30" Slide-In Front Control Convection Gas Range JGS760SELSS. It is a replacement for Model #JGS750SEFSS. Take a look: http://www.homedepot.com/p/GE-5-6-cu-ft-Slide-In-Gas-Range-with-Self-Cleaning-Convection-Oven-in-Stainless-Steel-JGS760SELSS/302558860?keyword=JGS760SELSS - It features EXTRA-LARGE INTEGRATED NON-STICK GRIDDLE- Cook up to six grilled cheeses at once on the industry’s largest integrated griddle. 18,000 BTU POWER BOIL BURNER- Prepare your favorite pasta dishes faster by boiling water in less time. SELF-CLEAN WITH STEAM CLEAN OPTION- Clean your oven the way you want. We hope you like the new door and control panel design! SUEatGEA

A:  Hi Ash- Thanks for considering our GE Model JGS750SEFSS! This range is not designed to accept 3 separate grates. We also offer GE® 30" Slide-In Front Control Convection Gas Range JGS760SELSS with EXTRA-LARGE INTEGRATED NON-STICK GRIDDLE- Cook up to six grilled cheeses at once on the industry’s largest integrated griddle. Center Grate JXGRATE1 can be purchased separately to interchange with the griddle. You can view and order online: http://www.homedepot.com/p/GE-Gas-Range-Grate-JXGRATE1/206729334?keyword=JXGRATE1 - We hope this is helpful. Keep in touch! SUEatGEA

A:  This is 39.25 inches high.

A:  Hello willitfit, I am happy to help. We appreciate you checking with us. This range will work with a cabinet between the height of 35" to 36 1/2". We appreciate you checking with us. Lisa from GE Appliances.

A:  Hi KQuestion- Thanks for considering our Model # JGS750SEFSS! The oven will not shut off after 12 hours when programmed for Sabbath mode. The Sabbath mode control allows the oven to operate in the Sabbath mode for a minimum of three days; however, Sabbath Mode will stay on until turned off. See the following link: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17709 - The options for this features are: "12 Shdn", "no Shdn" and "Sabbath". Press the Delay Time pad to view the current setting and then to change the setting to one of the three options. See page 16 of the Owner's Manual for details regarding the Sabbath mode: http://www.homedepot.com/catalog/pdfImages/45/4566b20a-be85-4daa-8103-2292bba97f44.pdf - We hope this is helpful. Also, if you need a venting system, check out our GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS with cooktop lighting and four-speed, 400-CFM venting fan system to quickly remove smoke, steam and odors from the cooktop to keep kitchen air fresh and clean. Keep in touch. We are always glad to help make your shopping experience a little easier! SUEatGEA