Questions and Answers for GE 5.3 cu. ft. Electric Range with Self-Cleaning Oven in White

A:  Hi Lou, I am happy to help. The burners can be used while self cleaning. We appreciate you checking with us. Lisa from GE Appliances.

A:  Hi Polly- This is Sue at GE Appliances. Thanks for viewing our Electric Ranges! Porcelain Coated Cast Iron cookware is okay as long as the cookware is covered completely with porcelain enamel. Cast Iron cookware is not recommended. If the cookware has a burr or rough spot, it will scratch the glass surface. Additionally, it is slow to absorb heat. Once this type of cookware heats up, especially on high heat, it holds an intense amount of heat which is transferred to the cooktop. This can cause the element to shut down as a response to the temperature limiters which indicate surface temperature is too high for cooktop components to handle. Stainless Steel is highly recommended. A sandwich clad bottom is especially good because it combines the durability and stability of stainless steel with the heat conduction and distribution of aluminum or copper. Heavy-Weight Aluminum cookware is also recommended. It conducts heat faster than other metals and cooks evenly. Flat Bottom pans are essential for good cooking performance since the bottom of the pan needs to touch the glass for the best heat transfer. Thanks for checking with us!

A:  Hello Bob, This is Joyce from GE Appliances. I am sorry to hear this happened. In some rare instances the element, within the surface unit, will "short-out" against the sheath which is the outer visible part of the surface unit. This will cause the sheath to rupture and sparks may occur for a few seconds. I recommend taking advantage of your warranty and contacting GE Consumer Service at 1-800-432-2737. Thanks so much for checking with us. Have a good day!

A:  Hello Nc, I am sorry for your inconvenience. It is difficult to determine why glass would have broken on the range. I recommend scheduling a service appointment with a GE authorized technician who can accurately diagnose and repair your appliance. You may schedule an appointment by calling: (1-800-432-2737) Monday – Friday: 7 am – 10 pm ET Saturday – Sunday: 8 am – 6 pm ET Thank you for checking with us. Lisa from GE Appliances.

A:  Hi freddy-this is Sue from GE Appliances. We are excited to hear of your interest in our electric ranges! The Bake mode uses heat primarily from the lower element but also from the upper element to provide even heat and great baking results. The Broil Hi/Lo mode uses heat from the upper element. Thanks for checking with us. Enjoy!

A:  Hi JAA1-this is Sue from GE Appliances. We are excited to hear of your interest! JB650 features Self-Clean with Steam Clean option, 12"/9" 3000 Watt Power Boil Right Front Burner, Fast Preheat, Hidden Bake Element, and 8-pass Broil Element (vs 6-pass). Thanks for checking with us!

A:  Hello joey - this is Nancy at GE and I am happy to help you. Cast Iron is actually not recommended unless it is designed specifically for glass cooktops. Cast iron has poor conductivity and is slow to absorb heat. It also may scratch the cooktop. We recommend using stainless steel, heavy weight aluminum, copper bottom pans, and/or porcelain enamel on cast iron pans. I hope this helps! Thanks for checking with us!

A:  Hi-this is Sue from GE. Thanks for your interest! Yes. This model features a traditional oven. It features a top Broil element (3800W) and a bottom Bake element (3410W). Thanks for reaching out to us!