Questions and Answers for GE 25.3 cu. ft. Side by Side Refrigerator in Slate, Fingerprint Resistant

A:  Oh no! We're sorry to hear your refrigerator is not cooling properly. Check the refrigerator and freezer door closure. Check for large items such as trays, platters, food items (like pizza boxes) and ice behind the ice bin that may interfere with door closure. Ensure the doors are properly sealed by checking the door gaskets. Check for large containers blocking the airflow, and ensure your fridge has the proper air clearance. If this does not resolve the issue, service will be needed. You can schedule service by calling 1-800-432-2737 or going to our GE Appliances website so a certified GE Appliances technician can diagnose and repair your unit in no time. We wish you the very best. -Shayla@GEA

A:  Hi there - You may use an appliance polish or wax for light scratches. We hope this helps! We're always here if you need anything. Take care, Shayla@GEA

A:  Hello, thanks for reaching out. We're sorry the icemaker is not making any ice; we'd love to help. When first installed, wait 24 hours for the refrigerator to cool completely, and make sure the water supply is connected and turned on. Also, be sure to slide the power switch of the icemaker to the ON position. It is also possible that cubes are piled up in the storage bin, causing the icemaker to shut off. You can level the cubes by hand or remove extra cubes. Be sure there are no ice cubes stuck in the icemaker. If these solutions do not resolve the issue, service may be needed. You can schedule service by calling 1-800-432-2737. We hope you find this response helpful and hope you have a great day. -Shayla@GEA

A:  Hello - we're happy to assist with this concern! The recommended temperatures for your unit are listed on the control pad above your water dispenser. The temperature for your freezer is recommended to be 0 degrees Fahrenheit and the one for your fresh food section is 37 degrees Fahrenheit. You can use this control pad to adjust the temperature further if you believe that is too cold for your food items. -- We hope you found this answer helpful, and please reach out to us on social media if we can assist you further. Have a great rest of your day. - Pablo@GEA

A:  Hi there, thank you for reaching out with this question. We are so sorry to hear about your issues with this refrigerator, and we can definitely imagine how frustrating it would be to deal with these points. We are confident that our factory service and repair team will be able to address this issue for you. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET. We look forward to assisting you! -Elliot@GEA

A:  Hi there, thanks for taking the time to ask. In this case, we'd recommend that you reach out to our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. Hope this is helpful and that your fridge is taken care of soon. Best wishes. -Michael@GEA

A:  Make sure your putting it in right. After you put in the new filter, press the water button and the tab that delivers the water and hold it for about a minute or two. That way the water goes into the filter then out threw the disposal tab. That should do it. Also if it works than you will noticed gray water coming out which is like dust from the filter. About six glasses of water should be disposed of before clean water starts coming out. I personally use a filter from amazon which is cheaper than the actual GE one. Its called “GlacierFresh” water filter, filter model GF-XWF. Ive used that filter going on 3 years and no issues.

A:  Hi, Thanks for reaching out! We're very sorry to hear the water isn't working, and we're happy to provide some guidance. We recommend making sure the new filter has been properly installed. For instructions, please see pages 9 - 10 of the Owner's Manual. It can be viewed by going to our GE website. If "Err" is on the display, verify you have the XWFE filter and not the XWF filter. If this issue persists, please reach out to us on social media. Thanks! - Sharon@GEA

A:  Hi there, Thanks for your interest in this sleek 25.3 cu. ft. GE side-by-side refrigerator! This beautiful model is 35-3/4" wide. We're happy to help anytime you need us. Have a great day! - Sharon@GEA