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Questions and Answers for Fresca Serena 1-piece 0.8 / 1.6 GPF Dual Flush Elongated Toilet in White

Internet #204308968

Model #FTL2346

Store SKU #1000793443

  • Fresca Serena Dual Flush Toilet with Soft Close Seat, Ceramic
  • Durable materials:high quality ceramic, acrylic, and pressed wood
  • Fresca vanities are available in all sizes for a perfect match

Questions & Answers

2Questions
caret
Q:Our toilet is leaking exactly like Dimitri says. Where can we get replacement seals and instructions to fix it please ?
by|May 16, 2016
2 Answers
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A:  I had a leak that we could hear the slow dripping and the water level definitely dropped when it was doing so. I did call Fresca, they emailed the order forms for new parts. Wasn't sure how to fix the fancy dual flush system. I didn't have to order anything though. I had shut the water off to the toilet for about a week or more, and it had drained out. Turned it back on the for the night and it worked fine and hasn't leaked since. ? been more than month. seal may have re-set after draining ?? Don't really know. Give it a try.

by|Jul 7, 2016

A:  Hi Yaddi! Unfortunately, we do not supply replacement parts however you may partner with a license plumber or the manufacturer (Fresca) directly at 347.402.1053 for warranty information. Thank you for shopping with The Home Depot!

by|May 3, 2023
caret
Q:There is a dripping sound inside water tank and water level gets lower, meaning that we are loosing water down the drain. There are lots of plastic parts inside the tank, and no visual leak. Can you please advise possibly what can be done? Thank you very much!
by|Jan 1, 2016
1 Answer
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A:  Hello, Please reach out to our customer service team at 800-514-2143 to further troubleshoot your Fresca toilet.

by|May 5, 2023