Q:Do you have any suggestions for further securing the caps go the ends of the lattice? I lost three in a monsoon storm with hail, and yesterday I lost another two in 40 mph winds.
by|Oct 28, 2020
1 Answer
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A: Hi Bean,
Yes you can use some caulking inside as they slide into the tube and then one #8 x 1/2" +- sheetmetal screw or self drilling screw only on the top side of the tube to secure the end cap.
Usually only needing to secure the 3x8 header beam and the 2x6.5" rafter end caps.
Thank you
BK
by|Oct 29, 2020
Q:My pergola is installed and quite beautiful. I don't know if my guys misplaced it, or if the kit was simply short, but I need one more plug for the post. My pergola is dark brown.
Thanks,
Bean
by|Jul 6, 2020
1 Answer
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A: Hi Bean,
Please send an email to info@integrapatios.com asking for the plug.
Please provide full name and PO# for your order.
Please send us some pictures!!
Thank you
BK
by|Jul 7, 2020
Q:Can you purchase an extension to make it 10 x 30 without difficulty?
by|Jun 28, 2020
1 Answer
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A: Hi Blue,
Some customers find two smaller sizes they can join together to get close to their desired overall size.
if you do that, when ordering please inform us in the order notes you plan to join the 2 units together.
Thank you
BK
by|Jul 1, 2020
Q:Do I need to use all 5 posts, I would like to only use 3. I plan on purchasing 2 Pergolas to go across the back of the house and deck totaling 44ft and do not want to use 10 posts?
by|Jun 25, 2020
1 Answer
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A: Hi Loriane,
Please send this question by email along with your city and state so we can check the engineering design loads to see how many post you will need to use.
Please send email to info@integrapatios.com
Thank You
BK
by|Jun 25, 2020
Q:is there a better/more detailed installation manual like this (For another model)
https://images.homedepot-static.com/catalog/pdfImages/12/12355f06-9536-44bf-9450-f6f5abe54533.pdf
The one comes with the box did not even identify which beam is which numbered as in instructions.
by|May 13, 2020
1 Answer
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A: Hi David,
if you send an email to info@integrapatios asking any questions you may have regarding installation along with your contact info we will help you get it right.
Thank you for your order.
BK
by|May 15, 2020
Q:How tall is this purgola?
by|May 10, 2020
2 Answers
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A: Hi EJ5,
we send 10ft long posts with the pergola kit for you to cut down to the needed height.
thank you
BK
by|May 11, 2020
A: This item is 16.5 inches tall.
by|May 13, 2020
Q:Hi there I am looking for white 22 by 12 do you have any suggestions?
by|May 10, 2020
1 Answer
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A: Hi GO,
In the 20lb snow load we do not offer a 22ft w x 12ft deep kit.
The issue is the roof panel span can't quite make that span distance with the 20lb load.
As you found, the 20 x 10 kit is available for the 20lb load.
At this time we are not able to do custom kits.
thank you,
BK
by|May 13, 2020
Q:I will be installing this on the southwest side of my house, on a deck that is eight feet off the ground. Our prevailing winds come from the southwest and reach speeds of up to 40mph at times. Do I need to be concerned with windload?
by|May 8, 2020
1 Answer
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A: Hi Bean
Not to worry, the pergolas are deigned for 115mph wind gusts. Being an open roof is another advantage against wind as it blows on through.
Thank you
BK