Questions and Answers for Emberglow Savannah Oak 24 in. Vent-Free Natural Gas Fireplace Logs with Remote

A:  you need to contact the manufacturer. You can buy aftermarket remote controls that have more options such as temperature setpoint so the unit will cycle on / off to maintain your desired temp.

A:  As far as the shutting off of the pilot light, you will need to clean the pilot thermocouple probe. It probably has a buildup of carbon deposits on it. Shutoff gas and let it cool, then very gently use stiff bristle brush to remove buildup. Follow with contact cleaner or similar product. Let dry completely before re-lighting. Also be sure pilot hole is open and clean while your at it.

A:  I have had trouble with my pilot light. It would not start so I light it with a lighter. I don't know what is wrong with it, but it does happen to me. I think the best thing to do is contact the Seller.

A:  I am not an expert on gas and if you aren't either you probably get the help of a professional. Not even going to venture an opinion.

A:  Go back to instructions (they are on line also) , either it became unlocked from the main unit or more likely, the batteries in the base unit need changing. Batteries last about a year if you never turn off base unit. Base unit is centered below logs in front, kind of a hastle to unscrew covers and pop out 6 AA cell batteries, be sure to replace in correct direction . Some plus on top others neg on top.

A:  Try replacing the batteries underneath the logs first. Then in the remote if it still doesn't work. I've had this happen before.

A:  hi Jackie, you need to change the batteries in the log set battery box. here is another tip for you, about 2 years ago, I bought an 8 pack of rechargeable batteries, now I always have a fresh set for our unit. hope this helps, always works when we have this problem regards john

A:  My remote stopped working shortly after I bought it also. Also had some other problems with broken logs, which they replaced, but then getting the new logs to fit correctly. I've called the manufacturers several times, intially they were responsive, but communications have ceased and no remedies to any of my problems. Disappointed with this purchase.

A:  Any pilot light is going to make a sound because it is basically ignited fuel that was under pressure. I have heard some say that there’s sounds like a jet engine, but I have not experienced that. Check to make sure that your unit is set up for the right gas type (natural or propane), Then I would check the inlet pressure as described in the manual. Beyond that, hopefully it is still within the return policy of wherever you got it.

A:  I HAVE NOT EXPERIENCED THAT PROBLEM THANKS ELAINE

A:  I have had my logs for 3 years now and I do not have this sound from my pilot light. You may want to have it checked by a plumber, or your gas company, to make sure it is operating properly.

A:  I would not introduce a blower into the fire box where this is located. You will find yourself changing the air fuel mixture and probably end up with a bunch of soot all over everything. Instead, if you have a forced air heating and air-conditioning unit in your house, try running that unit with just the fan on. That should circulate the warm air around the house much better.

A:  No, it is not recommended to add a blower to these logs.

A:  This is a question that tells me this might be your first rodeo. Probably worth your while to hire a professional to do the work. Working with gas in your house is not for amateurs.

A:  Purely a design and aesthetic issue. Trying to make it look more like a natural fire. I don’t believe it has any particular functional value.

A:  Why not.

A:  I would go online and put in the maker and model should be easy to find

A:  Yes . There are several options for you. Do a search for skytech remote and you will find options there.

A:  don't actually know, but a friend of mine broke the battery box on the log set ant was able to get a replacement, so I'm thinking the remotes are available

A:  I had to replace a part. I just called from the number in the owner's manual. It came, not too long Very happy with the service.

A:  There is a customer service number in the paper work that came with the fireplace logs. They will sell you a remote.