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Questions and Answers for Emberglow Country Split Oak 24 in. Vented Natural Gas Fireplace Logs

Internet #204005278

Model #CSO24NG

  • Realistic glowing embers give the log a unique burning appearance
  • Environmentally friendly. No maintenance required
  • Log set is vented, open flue is required for operation

Questions & Answers

21Questions
caret
Q:Can this be used with propane
by|Jan 22, 2020
1 Answer
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A:  No, this can't be used with propane.

by|Jan 23, 2020
    caret
    Q:We have a millivolt ignitor & pilot light in our fireplace. Will this log set work with the swit...
    by|Jan 13, 2020
    0 Answer
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    caret
    Q:My gas inlet is on the left..any problem connecting ?
    by|Dec 24, 2019
    1 Answer
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    A:  It can be done but as you can see, the hardware is designed for right side supply. I had to run supply tube behind log set to valve. Not best set up but it works. Valve shroud is reversed so it doesn’t cover valve as designed.

    by|Dec 26, 2019
    caret
    Q:do you need to light with match
    by|Dec 28, 2018
    3 Answers
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    A:  Yes

    by|Dec 30, 2018

      A:  Yes. However, you can install an optional safety valve with pilot, but this does not come with the logs.

      by|Dec 29, 2018

        A:  Hello Dean, The previous commenter is correct. These logs are considered "manual" or "match light". We offer accessory models CVS-303 or RVS-304. Both are safety pilot kits which give you a standing pilot. RVS-304 also gives you a on/off remote control. You can also find this exact log set with the safety pilots pre-installed. Search for models CS30DBNL-60 or CS30DBRNL-60

        by|Dec 30, 2018
          caret
          Q:The opening of my fireplace is 25” sloping back gradually 21” in the middle to 16” at back- 16” deep. Will this unit
          by|Nov 27, 2018
          2 Answers
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          A:  I'm going to say no. My opening is 31" and this log takes up the entire space.

          by|Nov 30, 2018

            A:  Hello and thanks for your question. Yes this unit will fit. The front log (which is actually 2 logs placed side by side) is right at 24" so it will give you a snug but nice fit.

            by|Nov 28, 2018
              caret
              Q:What is acutally included with the logs? In the product description it says that the pilot kit an...
              by|Nov 16, 2018
              2 Answers
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              A:  This kit comes with with a log grate, logs, dual burner, burner pan and glowing embers.

              by|Oct 11, 2019
                2 found this answer helpful

                A:  The descriptions are correct. The gas connection is only the pipe stub. Using proper adapters, this can be connected directly to the gas line through a cutoff valve. The pilot kit is optional and is connected between the stub and the cutoff valve. This kit includes a thermocoupled safety valve and a manual gas valve, and is necessary if you don't want to use a match. After you set up the logs and use them, you will see if the vermiculite is necessary.

                by|Dec 29, 2018
                  caret
                  Q:I have a woodburning fireplace (brick masonry) with a "gas starter". A gas valve with a key was b...
                  by|Jul 5, 2018
                  2 Answers
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                  A:  The gas line can go in back of the burner with proper clearance from the flames.

                  by|Dec 29, 2018

                    A:  Hello Baylor1, the burner pan for a 24" log set (including this model CS24) is 20.5" wide and 5.75" deep. It does seem possible to have the burner pan in front of your gas line since you typically push the pan towards the front of the log set / grate so the embers glow/burn in front. You would possibly need a longer flex supply line than what comes with our set but this is a common item found in Home Depot or other hardware stores. In fact your plumbers may carry them with them. The only thing you want to make sure of once installed is the your chimney drafts the air up. You don't want the log set so far forward that fumes/exhaust enter the room. I hope that helps a little.

                    by|May 5, 2023
                      1 found this answer helpful
                      caret
                      Q:Can this unit be install if the gas line is on the left on the fireplace? Can a on/off remote con...
                      by|Mar 22, 2018
                      2 Answers
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                      A:  Hello RMadrid and thanks for your question. Yes the burner pan on this vented log set has a punch out for the gas line on both the left and right side. It can be installed using either side. And yes you can install an on/off remote control. You simply need to purchase model RVS-304 which is a standing safety pilot kit with remote control. This can be attached to any vented log set. I hope that helps.

                      by|May 5, 2023
                        1 found this answer helpful

                        A:  Yes, this unit can be used with a remote control pilot, such as model RVS-304. You can also connect the gas line on either the right or left side.

                        by|May 5, 2023
                          1 found this answer helpful

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                          Log Size (In.)

                          24

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                          30

                          30

                          Fuel Type

                          Natural Gas

                          Natural Gas

                          Natural Gas

                          Natural Gas

                          Included

                          Decorative Fire Glass/Rocks, Gas Connection Kit, Log Grate

                          Gas Connection Kit, Log Grate

                          Gas Connection Kit, Log Grate, Vermiculite

                          Gas Connection Kit, Log Grate, Vermiculite

                          Features

                          Glowing Embers

                          Decorative, Glowing Embers, Venting Required

                          Glowing Embers

                          Glowing Embers

                          Heat Output (BTU/hour)

                          60000

                          74000

                          65000

                          65000