Questions and Answers for Char-Griller AKORN Kamado Kooker 20 in. Charcoal Grill in Grey with Cart

A:  I was able to order any and all parts i have ever needed directly from char-griller's website

A:  Good morning. Please contact Char-Griller Customer Service at 912-638-4724 for assistance in purchasing the part you need. Thank you.

A:  You have to contact manufacturers. I keep my grill covered and dry in bottom of water or ashes.

A:  Yes, it can be ordered from Char Grill website, and its called the fire bowl.

A:  You order parts directly from the manufacturer. https://www.chargriller.com/collections/parts/Kamado-Grill-Part

A:  Yes. Chargriller has replacement parts for the Akorn series. I have bought Ash pans, bowls, and gaskets for my older one (I have 2). May not have the same exact color in stock, but will fit.

A:  Phillips driver or 1/4" nut driver.

A:  an open end wrench and a phillip's screwdriver and your set to put it together. If you have box end wrenches it makes it even easier.

A:  Basic tools needed... screw driver and a socket set

A:  Need basic Phillips screwdriver but a 10mm socket or wrench is best to make everything tight without stripping

A:  Thank you for the inquiry. You will need 7/16" nut driver.If we can be of any further assistance, please don't hesitate to call our Customer Service Center at 912-638-4724, email service@chargriller.com, or visit our SUPPORT link at www.chargriller.com. Anyone of our Customer Service Representatives will be happy to help. Thank you

A:  Good Evening, Thank you for your inquiry! You can find the replacement wheels for Model 6520 at the following link: https://www.chargriller.com/collections/parts/6520?view=32. This will be on our website as we have all the replacement parts for our grills. If we can be of any further assistance, please don't hesitate to call our Customer Service Center at 912-638-4724, email Service@chargriller.com or visit our SUPPORT link at Chargriller.com. Thank you!

A:  You can get all the parts needed at the char grill website. I had to replace the thermometer as well.

A:  It is not stainless. It will rust. It is particularly prone to rust from not having the ashes removed promptly. The ashes draw moisture from the air, and then just sit there holding the moisture against the steel. If you do that, it will probably rust out fast. (Dump the ashes as soon as they are cold.). Note that you can buy an entire new ash catcher (the most prone to rust) at a reasonable price from Char-Griller.

A:  Carbon steel. We keep it covered, but the seal is tight enough so that when it does get left in the rain it does not get wet inside. Had it now for three or four years no sign of rust-out. Best grill I’ve ever had in that regard and is extremely economical on charcoal. Can smoke something all day, close it up after and re-use / relight the same charcoal again the next day or next week.

A:  I've had mine for 5-6 years so they might have changed the design, but there are no stainless steel components on mine. That said, I am very happy with this smoker.

A:  Good Morning, Thank you for choosing Char-Griller and for the inquiry. All of our grills are made of 14 gauge steel. The Kamado styles have a porcelain coated interior so they are easily maintained. Always refer to your owners manual for proper care and maintenance instructions.If we can be of any further assistance, please don't hesitate to call our Customer Service Center at 912-638-4724, email service@chargriller.com, or visit our SUPPORT link at www.chargriller.com. Anyone of our Customer Service Representatives will be happy to help.

A:  Not stainless steel.

A:  This has a bigger footprint and does not fold or come apart easily. The other has fold-down side shelves so you could store it in a small area.

A:  Good afternoon, The difference is in the base support. The grills are essentially the same but one has side shelves and one comes with a cart. If we can be of any further assistance, please don't hesitate to call our Customer Service Center at 912-638-4724, email Service@chargriller.com or visit our SUPPORT link at Chargriller.com. Thank you!

A:  It has a table, which has more surface area. Better for prep, in my opinion.

A:  There is no difference outside the table feature.

A:  The cooker is exactly the same, just different base options.

A:  lGoing back over 1 year since I have used this GREAT grill/smoker, I believe the grates were NOT covered with anything. I recall the instructions told me to brush on a good coat of vegetable oil and heat the grill to SEASON it like U would do with one of those old time heavy duty iron frying pans. Having done that, I have enjoyed grilling and smoking meats,fruits, fish, etc., etc. In addition I would suggest covering the ash pan with a good layer of tin foil. This protects the pan from rusting and makes it easy to clean. After using for some time U will notice some BLACK FLAKES on the interior of the top of the egg. Just use a damp paper towel to wipe them off. This flaking is NORMAL!! I verified that with the manufacturer. U may also want to purchase their smoking stone. Indirect heat/smoke coming up to flavor whatever U enjoy cooking adds super flavor. I like mesquite CHUNKS. CHUNKS (charcoal) have more heat, last longer than regular briquettes. Hope this helps you to spend lots of time--GRILLIN & CHILLIN!! Bon Apetite, Eduardo

A:  No.

A:  No, they are not.

A:  Good afternoon, The grill have a coating of vegetable oil applied at the factory to protect the grill during shipment and storage. You will still need to follow the seasoning process outlined in the owners manual. Char-Griller recommends 100% vegetable oil, olive oil, bacon drippings, etc. Make sure it does not have water in it. If we can be of any further assistance, please don't hesitate to call our Customer Service Center at 912-638-4724, email Service@chargriller.com or visit our SUPPORT link at Chargriller.com. Thank you!

A:  Hi, I think you meant to say 'Are the Grates already 'Cured' This is the process of coating iron in some kind of oil or fate the cure them. If you don't do this they will rust. What I do.. Take the grate out, take a paper towel and with Crisco cover the grate so hit has a light coat of oil. You can also use Corn oil, but no fat like bacon fat etc. Heat your Grill up, you want a temperature around 200 degrees. Put your oil coated grill there and let it slowly heat for 3-4 hours. You will do this ever 3-4 months. This s the same from what you do with frying pans. I hope this helps.

A:  Chunk charcoal is recommended because it burns hotter and cleaner.

A:  Good morning, Yes it does, however Char-Griller suggest you use lump charcoal with a fire starter instead of briquets and lighter fluid. If we can be of any further assistance, please don't hesitate to call our Customer Service Center at 912-638-4724, email Service@chargriller.com or visit our SUPPORT link at Chargriller.com. Thanks Angela

A:  Yes, regular or lump.

A:  You can burn any charcoal in it but it will work much better with lump charcoal than with briquettes.

A:  Yes you can I do, and it works fine.

A:  I have never removed mine it is a heat shield that holds the heat in the BBQ-er. The bottom is the only part I would remove and that is to dump the ashes.

A:  So you can load charcoal from a chimney if need be. And your not removing the whole grate.

A:  Good afternoon, The Char-Griller model 6520 is one of our AKORN Kamado cookers and has a two piece cooking grate system. An outer grate and an inner grate, for adding charcoal during cooking if you need to. If we can be of any further assistance, please don't hesitate to call our Customer Service Center at 912-638-4724, email Service@chargriller.com or visit our SUPPORT link at Chargriller.com Thank You!

A:  Convenience, If you are using a charcoal chimney starter, with the easy release mechanism.

A:  just so you can add charcoal if needed

A:  It is removable so that you can add wood, charcoal, or just stoke the fire without taking the food off of the grill

A:  I leave mine covered outside year round but I live in the south with no snow.

A:  I have had mine stored outside covered for 2 winters with no problems. I live in the Dallas, TX area. If you live in an area with more severe winters that might make a difference, but I don't think so.

A:  A lot depends on what kind of winters you have. When I lived in Wisconsin I kept mine in the garage. I was afraid the wind would shred the cover. Now that I'm in Georgia I keep it outside all year around. Clean out the ashes before you put it away and a few spider webs should be all you need to deal with when the time comes to fire it up.

A:  Sure thing. You need to have the cover or parts will rust, quickly.

A:  Depends on the winter. I personally would NOT leave it outside if I anticipated snow or other inclement weather. In a milder climate, I don't think it would matter.

A:  Good afternoon, Char-Griller suggest that you not leave you grills exposed at all not just in the winter. Our covers are water and moisture resistant not waterproof. We recommend that you store your grill in a covered and or enclosed structure if at all possible. If we can be of any further assistance, please don't hesitate to call our Customer Service Center at 912-638-4724, email Service@chargriller.com or visit our SUPPORT link at Chargriller.com. Thank you!

A:  yes, as it actually comes disassembled and you have to assemble so shouldn't be a problem doing that

A:  Yes, you could.

A:  Hey Good Morning! Thank you for reaching out to find out it's possible to mount your Akorn Kamado to a more permanent fixture. I would only caution, the owners manual specifically states not to use wood, such as mounting any charcoal grill into a wood counter or cabinet. If you're thinking of using metal, that might work!

A:  Yes, you would just unbolt it and bolt it in your new stand.

A:  yes I'm sure you can, you would have to fab some sort of frame work around it to mount it to .